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Work History
Education
Skills
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Additional Information
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Quote
Affiliations
Animals
Timeline
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Kandi Shelton
Open To Work
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Kandi Shelton

Winter Haven,USA

Work Preference

Desired Job Title

Lead Call Center RepresentativeWholesale Lead ClerkPhoto Retail HostHousekeeper

Work Type

Full TimePart TimeSeasonal Work

Location Preference

RemoteOn-Site
Location: Winter Haven, USAWinter Haven, FL
Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Knowledgeable [Desired Position] with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Knowledgeable and dedicated customer service professional with extensive experience in [Customer Service] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience

Work History

Lead Call Center Representative

Dundee Citrus Growers Assn
Lake Hamilton
06.2017 - 04.2019
  • Assisted customers with inquiries regarding product availability and order status.
  • Processed incoming calls efficiently, ensuring accurate information delivery.
  • Collaborated with team members to resolve customer issues promptly.
  • Documented customer interactions in CRM system to maintain records.
  • Adapted to changing workflows and procedures for improved service delivery.
  • Provided feedback on recurring issues to enhance operational processes.
  • Trained new representatives on call handling techniques and systems usage.
  • Maintained knowledge of products and services to support customer needs effectively.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Maintained accurate records of customer feedback to improve service delivery processes.
  • Adapted quickly to changes in product offerings and promotional campaigns, enhancing customer engagement.
  • Collaborated with team members to streamline call routing procedures, reducing wait times for customers.
  • Conducted quality assurance checks on calls to ensure adherence to company standards and protocols.
  • Developed solutions for recurring customer issues, contributing to improved satisfaction ratings.

Wholesale Lead Clerk

Dundee Citrus Grower's
Lake Hamilton, FL
10.2017 - 04.2019
  • Customer Orders over phone, Inputting Internet Orders, Mailing out Catalogs & Gift List
  • Deal in Gift Fruit Services This is a Seasonal Job & Anticipate Returning in Sept 2019 lay off due to end of season
  • Professional Skills Microsoft Excel Spreadsheets Great at Basic Math
  • Computer Savvy Fax Machine
  • Telephone Sales Customer Service
  • Upselling Filing
  • Customer Support Entry Data
  • Streamlined workflow by implementing efficient inventory tracking methods, reducing errors.
  • Coordinated with quality assurance teams to maintain product standards and compliance.
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
  • Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.
  • Processed orders and shipments for customers in a timely fashion, resulting in improved customer retention rates.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.
  • Edited documents to keep company materials free of grammar errors.

Photo Retail Host

Picsolve
Winter Haven, FL
05.2017 - 09.2017
  • Operated Credit Card Machines, Greeted Guests, Customer Service
  • Welcomed guests and ensured positive visitor experiences through friendly interactions.
  • Provided information about products and services to enhance customer engagement.
  • Monitored inventory levels and reported shortages to management for timely replenishment.
  • Trained new staff on operational procedures to ensure consistent service quality.
  • Coordinated with vendors on product deliveries as needed to maintain adequate stock levels on the sales floor consistently.
  • Enhanced customer experience by providing personalized assistance and product recommendations.
  • Managed inventory levels, ensuring optimal stock availability for customers at all times.
  • Handled cash transactions accurately, maintaining a balanced register during each shift.
  • Provided exceptional service through active listening and tailored solutions for individual customer needs.
  • Streamlined checkout processes by efficiently bagging items, expediting wait times for customers during peak hours.
  • Exceeded daily sales targets consistently through proactive engagement with customers and excellent product knowledge.
  • Maintained visually appealing store displays for better product visibility and accessibility.
  • Assisted in achieving sales goals through upselling and cross-selling relevant products.
  • Collaborated with team members to optimize store operations and improve overall efficiency.
  • Backed up cashiers during busy periods and breaks.
  • Participated in regular team meetings to discuss performance metrics, areas of improvement, and upcoming promotions or events.
  • Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
  • Monitored incoming and outgoing guests for signs of suspicious behavior.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Coordinated photo opportunities, ensuring timely setup and execution for guests.
  • Managed guest interactions to enhance overall customer experience and satisfaction.
  • Monitored inventory levels and coordinated supplies to support seamless operations.
  • Evaluated guest feedback to identify areas for improvement in service delivery.
  • Resolved customer complaints professionally, resulting in increased satisfaction and loyalty.
  • Assisted with seasonal resets according to corporate guidelines, effectively updating store layout for an improved shopping experience.

Housekeeper

Warner University
Lake Wales, FL
11.2002 - 01.2008
  • Maintained cleanliness and organization in assigned areas, ensuring compliance with safety standards.
  • Performed routine cleaning tasks, including dusting, vacuuming, and sanitizing surfaces effectively.
  • Collaborated with team members to complete cleaning schedules and meet deadlines consistently.
  • Reported maintenance issues promptly to ensure swift resolution and minimize disruptions.
  • Implemented efficient cleaning techniques to enhance productivity and maintain high-quality standards.
  • Trained new staff on proper cleaning procedures and safety protocols for operational consistency.
  • Participated in inventory management for cleaning supplies, ensuring adequate stock levels were maintained.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Operated electronic backpack vacuums and floor sweepers.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Operated cleaning equipment, ensuring proper usage and maintenance protocols.

Education

High school or equivalent -

Frostproof Middle Senior Highschool
Frostproof, FL
05-2001

Skills

  • Retail Sales
  • Telemarketing
  • Inside Sales
  • Math
  • English
  • Upselling
  • Clerical experience
  • Basic Math
  • Customer service
  • Data entry
  • Customer support
  • Problem-solving skills
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Complaint resolution
  • Product knowledge
  • Payment processing
  • Gathering information
  • Calm disposition
  • Building rapport
  • Account updating
  • Inbound phone call management
  • Customer service optimization
  • Technical support
  • Quality control
  • Database research
  • Logging call information
  • Sales expertise
  • Training experience
  • Technical troubleshooting
  • Delivery tracking
  • FLUENT IN English
  • Product upselling
  • Interpersonal skills
  • Quality assurance controls
  • System documentation
  • Quality assurance
  • Data gathering
  • Account management
  • Sales closing
  • Documentation and reporting
  • Performance improvement
  • Proficient in MS Office
  • Brand representation
  • Performance monitoring
  • Record preparation
  • English fluency
  • Prospecting skills
  • 45-65 WPM
  • Credit adjustments
  • Customer account updates
  • Typing 45-65 wpm
  • Call handling
  • Script adherence
  • MS Office CRM system expert
  • Call control skills
  • Call logging
  • Caller accomodations
  • Call documentation skills
  • Providing customer support
  • Quality assurance optimization
  • Proficiency in [MS] software
  • Professional phone voice
  • Computer skills
  • Teamwork and collaboration
  • Inbound call management
  • Calm and professional under pressure
  • Understanding customer needs
  • Calm under pressure
  • Problem resolution
  • Microsoft office
  • Customer relations
  • Professional telephone demeanor
  • Call documentation
  • Work prioritization
  • Multi-line phone systems
  • MS office
  • Customer data confidentiality
  • Remote office availability
  • Following scripts
  • Issue and complaint resolution
  • Data management
  • Sales and upselling
  • Document and records management
  • Multi-line phone talent

Languages

English
Native or Bilingual

Interests

  • Cooking
  • Engaging in food photography and sharing culinary creations on social media
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Food Photography
  • I like trying new recipes and food trends
  • Animal Care
  • Astrology
  • Virtual Reality
  • Video Gaming
  • Digital Art and Animation
  • Swimming
  • I participate in low-impact exercises to strengthen core muscles
  • Animal Welfare Advocacy

Additional Information

Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Yesterday is gone. Tomorrow has not yet come. We have only today. Let us begin.”
Mother Theresa

Affiliations

  • Pet amnesty fwc

Animals

I have handled & cared for Bearded Dragons over the past 10 plus yrs, taken in unwanted Bearded Dragons and gave them a forever home, I also have 2 cats that were taken in as Strays have had many animals over the years that have been abandoned and needed a home. I am a big animal person and kid at heart.

Timeline

Wholesale Lead Clerk

Dundee Citrus Grower's
10.2017 - 04.2019

Lead Call Center Representative

Dundee Citrus Growers Assn
06.2017 - 04.2019

Photo Retail Host

Picsolve
05.2017 - 09.2017

Housekeeper

Warner University
11.2002 - 01.2008

High school or equivalent -

Frostproof Middle Senior Highschool