Giselle Calderon
Coram,NY
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
16
16
years of professional experience
Work History
Lead Call Center Representative
North Suffolk cardiology
02.2022 - Current
- Answer large volume calls
- Route calls to the correct department
- Maintain a high level of professionalism and customer service when interacting with patients, ensuring that their needs are met and their questions are answered accurately and efficiently.
- Accurately document all patient interactions and information in the electronic medical record system
- Assist with scheduling appointments for patients with doctors, nurses, and other healthcare providers based on availability and patient preferences.
- Resolve patient complaints or concerns by actively listening to their needs, empathizing with their situation, and taking appropriate action to address their issues effectively.
- Maintain a positive and empathetic attitude when dealing with patients, showing compassion and understanding for their medical concerns and providing reassurance and support.
- Validated insurance coverage to ensure accuracy and compliance.
Call Center Representative
Long Island Digestive Disease Consultants
09.2019 - 05.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Route calls to the correct department
- Schedule patient appointments
- Provide personalized customer service by responding to the needs of customers
- Maintain accurate records of all phone calls and interactions with patients
Call Center Representative
Cancer and Blood Specialists
10.2018 - 05.2019
- Coordinating personnel high call volume scheduling, developments with patient appointments and large-scale bookings.
- Resolving patient inquiries and complaints in a timely and empathic manner.
- Database entry to keep up to date information of clientele to comply with company policies.
- Electronically recorded calls for nurses and doctors as necessary, Transferred calls to other departments as needed.
Scheduler
Suffolk OBGYN
06.2015 - 10.2018
- Coordinating personnel high call volume scheduling, developments with patient appointments and large-scale bookings.
- Resolving patient inquiries and complaints in a timely and empathic manner.
- Database entry to keep up to date information of clientele to comply with company policies.
- Electronically recorded calls for nurses and doctors as necessary, Transferred calls to other departments as needed.
- Developed knowledgeable skill and efficiently scheduled appointments for surgery department such as procedures.
- Input requests for prescriptions and prior authorizations into data base.
- Complied with interpretation course and received certification through ProHealthCare to ensure customer satisfaction.
Sales Associate/Cashier
Kohls
01.2011 - 01.2015
- Ensured 100% customer satisfaction as per customer related questions in reference to merchandise.
- Organized display of merchandise to be sold, upswell on products to meet sales targets utilizing referral base and strong customer relationships. Replenish stock while maintaining a clean and safe work area.
Team Member/Sales Associate
Sprint
01.2009 - 01.2010
- Efficiently met and exceeded sales quota and educated customers regarding benefits of the product also answered questions regarding equipment, prices and monthly bills.
- Successfully troubleshoot customer concerns related to equipment and service.
Education
High School Diploma - undefined
Suffolk Community College
04.2025
Skills
- Call Center
- Data Entry (Experienced)
- Telephone (Expert)
- EMR (Expert)
- Outlook (Experienced)
- Microsoft Word (Expert)
- Front Desk
- Customer Service (Expert)
- Database (Experienced)
- Excel (Beginner)
- Powerpoint
- Word
- Bilingual (Expert)
- Problem Solving (Expert)
- Attention to Detail (Experienced)
- Customer Support (Experienced)
- Medical Terminology
- Patient Care
- Active Listening
- Administrative Support
- Customer Relations
- Time Efficiency
- Scheduling (Expert)
- Communication (Expert)
- Organization
- Time Management
- Appointment Scheduling
- Conflict Resolution
- Multitasking
- Electronic Medical Records
- Phone Etiquette
- Problem-solving
Languages
Spanish (Experienced)
Timeline
Lead Call Center Representative
North Suffolk cardiology
02.2022 - Current
Call Center Representative
Long Island Digestive Disease Consultants
09.2019 - 05.2020
Call Center Representative
Cancer and Blood Specialists
10.2018 - 05.2019
Scheduler
Suffolk OBGYN
06.2015 - 10.2018
Sales Associate/Cashier
Kohls
01.2011 - 01.2015
Team Member/Sales Associate
Sprint
01.2009 - 01.2010
High School Diploma - undefined
Suffolk Community College
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