Connie Price
Cooper,TX
Summary
Polite and professional Customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Lead Call Center Representative
Reliant Air Conditioning
05.2009 - 05.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 50 to 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted 20-40 customers in average 30 minutes by answering questions, responding to inquiries and handling telephone requests.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Collaborated with dispatchers and mangers to correct mistakes, track shipments and handle complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of company procedures and changes. Trained every new employee on computer system, how to correctly write up calls and how to correctly answer and end a phone call with customers
Education
High School Diploma -
Sidney Lanier
Austin, TX05.1975
Skills
- Customer Service Optimization
- Quality Control
- Sales Expertise
- Customer Support
- Verbal and Written Communication
- Quality Assurance Controls
- Inbound Phone Call Management
- Training and Development
- Customer Communication
- Call Center Operations
- Understanding Customer Needs
- Performance Monitoring
- Microsoft Outlook
- Logging Call Information
- Time Management
Timeline
Lead Call Center Representative
Reliant Air Conditioning
05.2009 - 05.2021
High School Diploma -
Sidney Lanier