Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisabeth McQueen

HInkle,KY

Summary

Proven Call Center Representative at Senture, adept in customer relationship management and problem-solving, excelled in reducing call handling times and consistently surpassed monthly performance metrics. Skilled in Microsoft Office and maintaining professionalism under pressure, I significantly enhanced client satisfaction through effective issue resolution and empathetic communication. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in industry call representative. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call representative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in call representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Senture
London, KY
03.2023 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Processed debit and credit card and electronic check payments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

No Degree - Business Administration And Management

Strayer University
05.2028

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Call Control
  • Answering questions
  • Complaint resolution
  • Appointment Scheduling
  • Product Knowledge
  • Payment Processing
  • Gathering information
  • Calm disposition
  • Building rapport
  • Account updating
  • Customer service optimization
  • Inbound Phone Call Management
  • Technical Support
  • Quality Control
  • Customer Relationship Management
  • Database Research
  • Logging call information
  • Cash Handling
  • Sales expertise
  • Technical Troubleshooting
  • Delivery Tracking
  • Product Upselling
  • Documentation And Reporting
  • Performance Improvement
  • Proficient in [Software]
  • Performance monitoring
  • [Product or Service] expertise
  • Computer Skills
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Understanding Customer Needs
  • Calm Under Pressure
  • Microsoft Office
  • Work Prioritization
  • MS Office
  • Customer Data Confidentiality
  • Remote Office Availability
  • Following scripts
  • Issue and Complaint Resolution
  • De-Escalation Techniques
  • Customer Relationship Management (CRM)
  • Data Management
  • Relationship Building
  • Sales and Upselling
  • Document and Records Management
  • Multi-line phone talent
  • Billing Adjustments and Refunds
  • Sales Transactions
  • Product Sales
  • Salesforce CRM
  • Office equipment proficiency

Timeline

Call Center Representative

Senture
03.2023 - 05.2024

No Degree - Business Administration And Management

Strayer University
Elisabeth McQueen