Paola Rosas
Burnsville,U.S.A
Summary
Experienced A+ Customer Service Representative with a strong background in sales, communication, and client relations. Proven ability to provide exceptional service to a wide range of customers and effectively handle high call volumes for utmost satisfaction. Skilled in delivering quality solutions and promptly resolving issues while maintaining a professional and friendly demeanor.
Overview
6
6
years of professional experience
Work History
Call center representative
Alorica
02.2021 - 03.2024
- Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions
- Coordinate with a team of customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations
- Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information
- Tracked all customer communications to ensure account accuracy
Cashier
Super Gallo Mercado
08.2018 - 11.2019
- Balance cash register with accuracy and efficiency at the end of each shift
- Greet customers and assist them as needed
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
Waitress
The Patio
01.2018 - 05.2018
- Served food and drink orders to guests at this casual seafood restaurant
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Collaborated with other staff to increase efficiency during peak hours
- De-escalated customer complaints and referred issues to management as required
Education
High School -
Jacksonville High School
Jacksonville, Texas05.2018
Skills
- Medical terminology knowledge
- Bilingual Spanish/English
- Active listening
- Time management
- Complaint resolution
- Account management
- Web and tech savvy
- Call logging
- Account updating
Timeline
Call center representative
Alorica
02.2021 - 03.2024
Cashier
Super Gallo Mercado
08.2018 - 11.2019
Waitress
The Patio
01.2018 - 05.2018
High School -
Jacksonville High School
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