Kyana Gordon
Hillside,NJ
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Call Center Representative
RWJBarnabas Health
New Brunswick, New Jersey
10.2025 - 07.2026
- Scheduled urgent care appointments and updated visit calendars.
- Explained registration steps and guided patients through paperwork to ensure smooth onboarding.
- Registered patients by verifying records to update computer system and patient charts.
- Entered demographics and visit information into electronic medical records.
- Scheduled appointments using Epic and hospital scheduling systems.
- Ensured patient confidentiality by strictly adhering to HIPAA privacy procedures.
- Documented patient interactions using computer systems and CRM software to maintain accurate records.
- Recorded detailed notes of each call to ensure accurate communication and follow-up actions. in RWJBarnabas Health systems
Patient Service Representative/Surgical Scheduler - Pain Management
Summit Health
New Providence, NJ
12.2024 - 09.2025
- Maintained accurate records of appointments, cancellations, rescheduling requests, and patient demographics to ensure efficient scheduling and patient flow
- Provided exceptional customer service by addressing patient concerns or issues related to their appointments in a professional manner
- Maintained accurate records of scheduled appointments, cancellations, rescheduling requests, and patient demographics
- Utilized scheduling software to manage employee availability, time-off requests, and shift preferences, enhancing overall scheduling accuracy
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences
- Conducted meetings with team members to discuss project updates and align on goals. with supervisors/managers to review schedules, resolve conflicts, and implement adjustments for optimal scheduling
- Conducted regular meetings with supervisors/managers to review upcoming schedules, address any conflicts or challenges, and make necessary adjustments
Patient Service Representative
AFC Urgent Care
New Providence, NJ
09.2023 - 06.2024
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Addressed sensitive patient concerns with professionalism and empathy, cultivating trust and enhancing patient experience.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Streamlined patient registration by accurately entering demographic and insurance information into electronic health record systems, improving data integrity.
- Processed patient copayments at the front desk and compiled daily financial records.
Receptionist
VRM NJ
Millburn, NJ
03.2021 - 04.2022
- Greeted guests at front desk, fostering positive first impressions during check-in process.
- Coordinated and organized appointments for clients, ensuring efficient use of time and resources.
- Verified and updated insurance information for accuracy, facilitating smooth patient processing.
- Sorted, organized, and distributed incoming mail to appropriate departments promptly.
- Maintained office records, Ordered prescriptions based on patient needs
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Coordinated administrative tasks, including filing, data entry, and document preparation, streamlining office workflow.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Dental Associates of Basking Ridge
Basking Ridge, NJ
09.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted visitors and customers professionally, providing friendly and knowledgeable assistance to enhance their experience.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Streamlined front desk operations by effectively managing phone calls, emails, and walk-in clients, contributing to smoother daily operations.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed high call volumes, directing calls to appropriate departments and ensuring a polite and professional experience for all callers.
Medical Receptionist
Central Parkway Eyecare
East Orange, NJ
12.2018 - 07.2019
- Greeted patients upon arrival.
- Greeted patients, ensuring a welcoming environment
- Collected and recorded co-pays, facilitating smooth patient transactions
- Activated patient files by retrieving and organizing necessary documents.
- Collected and recorded co-payments at front desk
- Answered phone calls professionally and courteously
Receptionist
DR. HAMBURG
Flemington, NJ
01.2015 - 01.2018
- Checked patients in and out efficiently, ensuring smooth office operations
- Checked patients in and out at front desk to ensure accurate records.
- Managed opening and closing procedures of the office
- Built strong personal relations with patients to enhance their experience
- Answered phones and scheduled appointments accurately to optimize patient flow
Corrections Officer
UNION COUNTY JAIL
Elizabeth, NJ
01.2005 - 01.2014
- Observed inmate behavior inside facility
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Supervised inmates during activities and transfers, ensuring compliance with facility regulations and implementing corrective actions.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Prevented contraband introduction by conducting thorough cell searches and visitor screenings, maintaining facility security.
- Monitor inmate activities inside
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Streamlined inmate processing procedures, enhancing efficiency during intake, transfer, and release.
Education
Criminal Justice
Essex Country College
Newark, NJ 09.2001 - 12.2003
Accounting/Business Management
Bloomfield College Weehawken High School
Bloomfield, NJSkills
- Patient Registration
- Insurance Verification
- Epic scheduling
- Medical Scheduling
- EMR documentation
- HIPAA Compliance
- Patient confidentiality
- Front Office
- Appointment Scheduling
- Medical terminology knowledge
- Medical Office Experience
- Organized
- Listening Skills
- Effective communication
- EMR documentation
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Call Center Representative
RWJBarnabas Health
10.2025 - 07.2026
Patient Service Representative/Surgical Scheduler - Pain Management
Summit Health
12.2024 - 09.2025
Patient Service Representative
AFC Urgent Care
09.2023 - 06.2024
Receptionist
VRM NJ
03.2021 - 04.2022
Front Desk Receptionist
Dental Associates of Basking Ridge
09.2019 - 08.2020
Medical Receptionist
Central Parkway Eyecare
12.2018 - 07.2019
Receptionist
DR. HAMBURG
01.2015 - 01.2018
Corrections Officer
UNION COUNTY JAIL
01.2005 - 01.2014
Criminal Justice
Essex Country College
09.2001 - 12.2003
Accounting/Business Management
Bloomfield College Weehawken High School