Shannon Moore
Redding,CA
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Ranstad Staffing Kaiser Permanente
Hillsboro, Oregon
11.2024 - 02.2025
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Patient Access Specialist
Glenn Medical Center
Willows, California
06.2019 - 06.2024
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
Skills
- Exceptional communication
- Medical terminology expertise
- EMR
- Front desk operations
- Patient registration
- Patient scheduling
- HIPAA compliance
- Appointment scheduling
Timeline
Call Center Representative
Ranstad Staffing Kaiser Permanente
11.2024 - 02.2025
Patient Access Specialist
Glenn Medical Center
06.2019 - 06.2024
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