Summary
Skills
Work History
Education
Overview
Generic

FELECIA GAINES

North Las Vegas,NV

Summary

Dedicated professional with strong customer service skills, adept at managing inquiries and assisting clients. Known for attention to detail and effective communication, ready to enhance client satisfaction and operational efficiency.

Skills

  • Clerical Organization
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service
  • Exceptional communication
  • Ability to recognize and diffuse escalating and difficult behaviors

Work History

Remote Customer Service Call Center Representative

Foundever
Las Vegas, Nevada
01.2022 - 12.2023
  • Managed high volume customer inquiries through phone and chat support.
  • Documented customer interactions accurately in the company database.
  • Escalated complex issues to appropriate departments for resolution.
  • Maintained confidentiality of sensitive customer information at all times.
  • Adhered to all safety regulations within call center environment.

Certified Nursing Assistant

ANGEL CARE
Las Vegas, NV
06.2016 - 12.2024
  • Scheduled appointments daily with clients.
  • Assisted with daily care such as hygiene, medical use, and housekeeping.
  • Reporting observations of the patients to supervisor and doctors.

Unemployment Claims Representative

Maximus Global Services
Las Vegas, NV
01.2021 - 06.2022
  • Responsible for answering and handling Pandemic Unemployment Assistant (PUA) claims and communicating verbal personal identifiable information.
  • Conducted outreach in a timely manner to assist clients in creating unemployment profiles.
  • While also managing bank fraud claims, approving and denying PUA payments.
  • Filed and reviewed clients weekly claims to ensure payments were made accurately and timely

Sales Associate

THE LOVE STORE
01.2014 - 05.2016
  • Served as a first point of contact, answering phone calls, and greeting customers.
  • Oversaw weekly ordering of store merchandise from distributors by maintaining accurate data of merchandise on the floor and profits.

Education

CERTIFIED NURSING ASSISTANT -

Advanced Medical School of Nursing
Pittsburg, CA
03.2010

High School Diploma -

Alameda Adult School
Alameda, CA

Truck Driver

Southwest Truck Driving
Las Vegas, NV
03.2024 - 05.2024

Overview

11
11
years of professional experience

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FELECIA GAINES