Aiesha Mackey
Bakersfield,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative/Call Center
Medi-Cal Dental
01.2024 - Current
- Answers telephones and responds to customer questions and/or forwards call to appropriate personnel
- Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision
- Research customer inquiries and respond to appropriate parties in a timely manner
- Processes calls timely, accurately and with quality to ensure service levels are met or exceeded
- Interfaces with team members, management, customers, and the client in reference to customer service issues
- Ensures inquiries and issues are researched and in compliance with state-identified policies, procedures and criteria
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
- Stay abreast of industry best practices
Driver/Dispatcher
GET Bus
12.2022 - 01.2024
- Obeying all safety rules and regulations, drive a motor vehicle to and from scheduled destinations and perform other duties as required
- I am also cross-trained in Dispatching rides for passengers, giving accurate directions, writing reports, payroll inputs, sign in and out of clock in times
Communications Specialist
Hall Ambulance
06.2021 - 11.2023
- Receives emergency calls, complaints and inquiries from the public either by telephone or in person
- Evaluates information to determine appropriate jurisdiction and equipment
- Relays or dispatches sheriff, police, fire, medical emergency and other public safety personnel and equipment
Security Officer
Securitas
07.2014 - 08.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Weekend employment.
Phlebotomy Technician
Grifols
12.2020 - 05.2021
- Coordinate donors to donor floor and compensate donors using the Debit Card system
- Monitor donors during donation process and manage donor reaction
- Venipunctures and connects and disconnects
Customer Service Associate
Walmart
04.2018 - 01.2020
- Customer service representative, outstanding customer service, check cashing, bill pay, cashier, returns, pages, assistance in all departments
- I also know how to do section work, mod work, go backs, claims, hazmat disposal, also assisted in other areas throughout the store in bakery deli general merchandise, grocery, online groceries, fresh which is produce, also stock gift cards and cart pushing
- Provided assistance to clients
- Answered phone and assisted customers and clients with changes
- Assisted customers in person
- Maintained up-to-date knowledge of customer accounts
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
Front Desk Receptionist
SmileLand Pediatric Dentistry
11.2006 - 06.2010
- Greet patients upon arrival, assist with updated paperwork
- Help scheduling/canceling appointments
- Managing patient payment methods
- Answering phone calls and assisting patients over the phone
- Filing insurance claims and referrals
- Computer tasks with insurance verification
Education
CPT1 - Phlebotomy
Liberty Career College
Bakersfield, CA08-2020
High School Diploma -
Bakersfield High School
Bakersfield06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Filing
- Live chat support
- Clerical support
- Patience and tolerance
- Teamwork orientation
- Public safety awareness
- Information gathering
- Memory retention
- Typing speed
- Work ethic and integrity
- Patience and empathy
- Mobile notary services
- Notarial acts
- Document review
- Identity confirmation
Certification
- CPR/AED Certification
- Notary Public License - CA Secretary of State or Equivalent Authority.
Timeline
Remote Customer Service Representative/Call Center
Medi-Cal Dental
01.2024 - Current
Driver/Dispatcher
GET Bus
12.2022 - 01.2024
Communications Specialist
Hall Ambulance
06.2021 - 11.2023
Phlebotomy Technician
Grifols
12.2020 - 05.2021
Customer Service Associate
Walmart
04.2018 - 01.2020
Security Officer
Securitas
07.2014 - 08.2021
Front Desk Receptionist
SmileLand Pediatric Dentistry
11.2006 - 06.2010
- CPR/AED Certification
- Notary Public License - CA Secretary of State or Equivalent Authority.
CPT1 - Phlebotomy
Liberty Career College
High School Diploma -
Bakersfield High School
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