Deja Bush
Tuscaloosa,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative /Call Center Representative
Whatley Health Services
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Remote Credentialing Specialist /Billing Specialist
Pathway Health Services
01.2019 - 05.2023
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
Remote Customer Service Associate/Remote Customer Service Representative /Call Center Representative
Walmart
08.2016 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Associate of Arts - Medical Billing And Coding
Fortis College
Birmingham, AL11-2021
High School Diploma -
Central High School
Tuscaloosa, AL05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Education and Training
other,other
Timeline
Remote Customer Service Representative /Call Center Representative
Whatley Health Services
05.2023 - Current
Remote Credentialing Specialist /Billing Specialist
Pathway Health Services
01.2019 - 05.2023
Remote Customer Service Associate/Remote Customer Service Representative /Call Center Representative
Walmart
08.2016 - 09.2019
High School Diploma -
Central High School
Associate of Arts - Medical Billing And Coding
Fortis College
Similar Profiles
Mia KnoxMia Knox
Receptionist at Whatley Health ServicesReceptionist at Whatley Health Services
Heather McDonaldHeather McDonald
LPN Office Nurse at Whatley Health ServicesLPN Office Nurse at Whatley Health Services
Rozlyn D. GellingtonRozlyn D. Gellington
Admissions Service Manager at Whatley Health ServicesAdmissions Service Manager at Whatley Health Services
Alexander GoodwinAlexander Goodwin
Operations Manager at The University of AlabamaOperations Manager at The University of Alabama
Chanda SealeyChanda Sealey
Public Safety Dispatcher at City of NorthportPublic Safety Dispatcher at City of Northport