Starlett Davies
Fulshear ,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Highly motivated Healthcare professional with a proven track record of improving patient outcomes and satisfaction scores. Skilled in developing and implementing patient education programs, streamlining patient care processes, and conducting research on healthcare disparities. Adept at managing medical equipment inventory systems, coordinating patient referrals, and participating in quality improvement initiatives.
Overview
5
5
years of professional experience
Work History
Call Center Customer Service Representative-Remote
Connexus Technology
Fulshear , TX
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Physical Therapy Technician / Office Assistant
Confluent Health
Fulshear, TX
06.2021 - 11.2023
- Assisted physical therapists in developing treatment plans for patients.
- Provided patient education on therapeutic exercise and activities of daily living.
- Monitored and recorded patient progress during rehabilitation sessions.
- Set up equipment for physical therapy treatments as instructed by the therapist.
- Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
- Observed patients during treatment to report any changes or concerns to the therapist.
- Kept accurate documentation of patient's care plans, treatments, and outcomes.
- Assisted with therapeutic modalities including ultrasound therapy and electrical stimulation units.
- Communicated effectively with therapists about patient needs throughout the course of their care.
- Proficient with computers and software, able to implement EMR systems.
Front Desk Receptionist
Weston Lakes Country Club
Fulshear, TX
01.2019 - 03.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
Education
Bachelor Of Administrative Studies - Healthcare Administration
University of Houston - Victoria
Victoria, TXSkills
- Remote experience
- Data Entry
- Customer Service
- Technical Support
- Account updating
- Customer communications
- Professional phone voice
- Problem-solving skills
- Verbal and written communication
- Providing customer support
- Office Administration
- Information Security- HIPAA
- Spreadsheet Management
- Patient care
- Excellent organizational skills
- Exceptional Microsoft Excel skills
- Knowledgeable about healthcare laws, regulations and policies
Timeline
Call Center Customer Service Representative-Remote
Connexus Technology
11.2023 - Current
Physical Therapy Technician / Office Assistant
Confluent Health
06.2021 - 11.2023
Front Desk Receptionist
Weston Lakes Country Club
01.2019 - 03.2021
Bachelor Of Administrative Studies - Healthcare Administration
University of Houston - Victoria