VIANNY DEL ROSARIO
BLOOMFIELD,US
Summary
Patient Access Representative with 4+ years of experience in healthcare and logistics, demonstrating expertise in EPIC Software, revenue cycle management, and insurance verification. Known for enhancing patient access processes through innovative scheduling solutions and maintaining high standards of communication and confidentiality. Committed to advancing efficiency and patient satisfaction by leveraging advanced skills in documentation and customer service.
Overview
4
4
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Planned parenthood
Newark, NJ
04.2025 - Current
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
AMAZON DRIVER
Amazon Warehouse
Edison, US
09.2023 - 08.2025
- Ensured adherence to traffic laws, maintaining a flawless driving record.
- Delivered exceptional customer service during the delivery process, enhancing customer satisfaction.
- Optimized time management skills to effectively handle multiple stops along assigned routes.
- Contributed to Amazon's reputation for prompt delivery through efficient route management.
- Efficiently optimized route planning to ensure timely deliveries, enhancing customer satisfaction.
MEDICAL BUSINESS ASSOCIATE
Valley Health Group Cardiology
Clifton, NJ
09.2024 - 04.2025
- Maintained knowledge of applicable laws relating to healthcare billing regulations.
- Provided customer service to patients regarding billing inquiries and payment options.
- Corresponded with insurance companies regarding appeals and denials on claims submitted.
- Scheduled appointments for patients through telephone calls and emails.
- Maintained patient records, filing documents and other administrative tasks.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
PATIENT ACCOUNT REPRESENTATIVE
St Joseph community medicine
Paterson, NJ
05.2024 - 08.2024
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Provided clear instructions to patients regarding their upcoming visits.
- Verified insurance information prior to appointment booking.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Greeted patients upon arrival and provided them with necessary paperwork.
PATIENT ACCESS REPRESENTATIVE
Morristown Medical Center
Morristown
09.2022 - 08.2023
- Managed patient registration and data entry in a fast-paced medical environment.
- Handle sensitive patient inquiries with empathy and professionalism, ensuring accurate information delivery while maintaining strict confidentiality protocols.
- Process patient appointments and documentation through multi-channel communication systems while upholding HIPAA compliance standards.
- Partner with healthcare teams to coordinate patient care services, resolve concerns, and facilitate smooth communication between departments.
- Maintain high first-call resolution rates while managing multiple patient inquiries, demonstrating strong problem-solving abilities.
- Optimize patient scheduling processes through innovative system solutions, reducing wait times and enhancing overall appointment efficiency.
- Schedule appointments, boosting clinic efficiency and patient satisfaction.
- Manage patient data with accuracy and confidentiality.
- Conduct professional phone interactions, enhancing communication.
- Streamline scheduling and referrals, maintaining accurate records.
- Explain billing and payment options, ensuring transparent service delivery.
- Collaborated with medical teams to ensure seamless patient experience.
- Implemented innovative solutions to streamline patient access processes.
- Effectively resolved patient inquiries, improving overall patient satisfaction.
- Contributed to the reduction of patient wait times.
PATIENT ACCESS REPRESENTATIVE
Mountainside Medical Center
Montclair
04.2021 - 05.2022
- Verify demographics and insurance information to register patients in the computer system, assemble registration paperwork, place identification bands on patients, collect fees at the time of service, explain policies, procedures, and services to patients, apply HIPAA privacy and security regulations while handling patient information, organize and maintain records by updating and obtaining personal and financial information from patients.
AMNESTY FLOOR MONITOR (AFM)/LEARNING AMBASSADOR
Amazon Warehouse
Edison
04.2021 - 03.2022
- Maintained safety standards by ensuring a hazard-free work environment in the Amazon warehouse.
- Monitored robotic drives to optimize performance, resetting units as necessary.
- Handled packaging and labeling of merchandise, ensuring readiness for shipment.
- Utilized pallet jacks to efficiently move items across the warehouse.
- Conducted thorough inspections of packages and goods, liaising with vendors for replacements when damages were identified.
- Enhanced warehouse efficiency by training new hires, elevating team productivity.
Education
High School -
Bloomfield High School
Bloomfield, NJ06.2017
Skills
- Customer Service
- Communication
- Microsoft Word
- EPIC Software
- Athena Software
- Revenue Cycle
- Documentation
- Insurance Verification
- Payment Processing
- Scheduling
- Call Handling
- Patient Registration
- HIPAA
- Data Entry
- Record Keeping
- Patient Outreach
- Appointment Coordination
References
- Lorenzo Brown, Mountainside Hospital, lorenzo.brown@mountainsidehosp.com, (862) 888-8245
- Vanessa Collado, ICE Deportation Officer, (862) 279-3825
- Rocio Acosta, Mountainside Hospital, rocio.acosta@mountainsidehosp.com, (973) 277-2989
Languages
Spanish, Native
Timeline
CALL CENTER REPRESENTATIVE
Planned parenthood
04.2025 - Current
MEDICAL BUSINESS ASSOCIATE
Valley Health Group Cardiology
09.2024 - 04.2025
PATIENT ACCOUNT REPRESENTATIVE
St Joseph community medicine
05.2024 - 08.2024
AMAZON DRIVER
Amazon Warehouse
09.2023 - 08.2025
PATIENT ACCESS REPRESENTATIVE
Morristown Medical Center
09.2022 - 08.2023
PATIENT ACCESS REPRESENTATIVE
Mountainside Medical Center
04.2021 - 05.2022
AMNESTY FLOOR MONITOR (AFM)/LEARNING AMBASSADOR
Amazon Warehouse
04.2021 - 03.2022
High School -
Bloomfield High School