Brittanie Runyon
Birmingham,US
Summary
Highly experienced in fast-paced, detail-oriented work environments, I bring a compassionate and empathetic approach to assisting individuals in need. Committed to providing knowledge and comfort to those seeking support, I ensure every task entrusted to me is executed with pride and utmost effort, consistently delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Call Center Representative
MainStreet Family Urgent Care
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured accurate insurance verification and billing, contributing to a reduction in billing errors.
- Managed complex billing issues, resolving conflicts efficiently to ensure client satisfaction.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Obtained payments from patients and scanned identification and insurance cards.
- Verified patient's insurance eligibility and benefits coverage.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Medical Assistant
Alabama Cancer Care of Anniston
01.2021 - 09.2023
- Created medical records and entered new patient data
- Performed preliminary assessments, such as measuring weight, temperature, and blood pressure, and meticulously documented the results
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Checked medical insurance and gathered co-pays
- Obtained authorizations for ambulatory procedures performed in the office
- Did clerical work like word processing, data entry, phone answering, and filing
- Assisted physicians with patient follow-up
- Scheduled new and existing patients' appointments
- Followed all necessary procedures to keep the patient's radiation exposure to a minimum
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Exam rooms and medical equipment were sanitized, restocked, and organized by me
- Went to all of the mandatory training, education, and meetings
- Called, faxed, or emailed prescriptions to the pharmacy.
Emergency Room Registrar
Northeast Alabama Regional Medical Center- Emergency Room
01.2017 - 01.2021
- Worked in a fast-paced environment
- Handled insurance verification and co-pay's due at the time of service
- Handled multiple phone calls
- Assigned patients to a room when being hospitalized
- Verifying patient demographics.
Cashier
Arby's
01.2014 - 01.2017
- Helped customers by guiding them and answering their questions
- Was in charge of taking orders from customers
- Counted the cash in the register drawer at the start and end of each shift
- Greeted customers with a smile and offered prompt and dedicated assistance
- Was familiar with and proficient in the use of safe food handling techniques
- Trained team members to work as cashiers in accordance with company policies and procedures.
Education
GED -
Gadsden State Community College
Anniston, AL2015
Skills
- Compassionate
- Medical terminology knowledge
- Insurance claims
- Clinical experience
- Detail-oriented
- OSHA guidelines
- Medical records management
- Payment collection
- HIPAA compliance
- Patient scheduling
- Quick problem solver
- CPR
- Medical billing
- Insurance verification
Timeline
Call Center Representative
MainStreet Family Urgent Care
09.2023 - Current
Medical Assistant
Alabama Cancer Care of Anniston
01.2021 - 09.2023
Emergency Room Registrar
Northeast Alabama Regional Medical Center- Emergency Room
01.2017 - 01.2021
Cashier
Arby's
01.2014 - 01.2017
GED -
Gadsden State Community College
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