Proven Customer Service Specialist with a track record at Amazon, adept in problem-solving and verbal communication. Excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolutions, and mastering product knowledge. Demonstrated ability to improve call efficiency, significantly boosting client satisfaction.
Hi, I’m
Tania McDade
Birmingham,AL
Summary
Overview
2
years of professional experience
Work History
Dollar General Distribution Center
Call Center Representative
04.2023 - 12.2024
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Amazon
Customer Service Representative
01.2023 - 11.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Clay High Birmingham, AL
from Basic Stuides
05.2019
University Overview
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Customer communications
- Call control
- Product knowledge
- Payment processing
- Gathering information
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
Timeline
Call Center Representative
Dollar General Distribution Center
04.2023 - 12.2024
Customer Service Representative
Amazon
01.2023 - 11.2024
Clay High
from Basic Stuides
Similar Profiles
TAZAVARUS SPENCERTAZAVARUS SPENCER
Warehouse Sorter at Dollar General Distribution CenterWarehouse Sorter at Dollar General Distribution Center
ASHLEY MCCRAYASHLEY MCCRAY
Warehouse Stocker at Dollar General Distribution CenterWarehouse Stocker at Dollar General Distribution Center
Natlie NixonNatlie Nixon
Unloader at Dollar General Distribution CenterUnloader at Dollar General Distribution Center
Gary StarrGary Starr
Supervisor at Dollar General Distribution CenterSupervisor at Dollar General Distribution Center
BRIANA HOWARDBRIANA HOWARD
Certified Nursing Assistant at Noland Health Services Inc./ Oaks on ParkwoodCertified Nursing Assistant at Noland Health Services Inc./ Oaks on Parkwood