Jasmine Crawford
Birmingham,AL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Wells Fargo
Birmingham, USA
04.2019 - 05.2023
- Company Overview: Call Center
- Takes calls from customer
- Answering questions
- Address any concerns customers may have
- Provide helpful solutions or alternatives for customers
- Follow Communication scripts when handling different topics
- Call Center
Shift Supervisor
Wendy's Fast Food Restaurant
Birmingham, USA
01.2014 - 02.2019
- Promoted to Shift Lead within months of starting as crew member in 2014
- Fulfilled responsibilities directed by General Manager
- Ensured timely opening procedures
- Conduct audits to ensure accurate cash counts in safes.
- Organized workday flow effectively
- Assign tasks to crew members to have a successful day and meet sales.
- Guarantee customer satisfaction
- Handle incoming calls from applicants, customers, and corporate offices
- Provided on-the-job training to new staff members.
- Adhered to safety guidelines and sanitation standards during shifts
- Conducted weekly inventory of supplies, equipment, and food items.
Associate
Walgreens Pharmacy
10.2016 - 11.2017
- Cashier
- Customer service.
- Process sales in a timely manner.
- Stock shelves.
- Assistant in the Photo Department.
- Process returns, exchange, and voids.
- Assist on Inventory days.
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
Education
High School Diploma -
Shades Valley High School
05.2013
Some College (No Degree) - Genereal Studies
Lawson State Community College
Birmingham, ALSkills
- Computer knowledge
- Proficient in Outlook Communication
- Skilled in Word Processing Techniques
- Customer service
- Communications
- Leadership Training
- Administration Assistance
- Customer Relationship Management
- Call Control
Timeline
Call Center Representative
Wells Fargo
04.2019 - 05.2023
Associate
Walgreens Pharmacy
10.2016 - 11.2017
Shift Supervisor
Wendy's Fast Food Restaurant
01.2014 - 02.2019
High School Diploma -
Shades Valley High School
Some College (No Degree) - Genereal Studies
Lawson State Community College