Daisy Ramirez
Las Vegas
Summary
Dynamic and results-driven professional with experience at HK Corporation, excelling in customer satisfaction and debt recovery strategies. Bilingual with strong problem-solving skills, I effectively managed high call volumes while maintaining compliance and data integrity. Proven ability to enhance patient care and clinic efficiency as a Medical Assistant, leveraging medical terminology knowledge and HIPAA compliance.
Overview
4
4
years of professional experience
Work History
Call Center Representative
HK Corporation
02.2022 - 05.2025
- Maintained accurate records of customer interactions, ensuring data integrity and compliance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Negotiated payment plans to facilitate debt recovery and enhance customer relations.
- Utilized collection software to track accounts and document interactions efficiently.
Medical Assistant
Las Palmas Medical Group
01.2022 - 02.2023
- Facilitated patient intake processes, ensuring accurate data collection and documentation.
- Assisted with medical examinations, preparing patients and equipment for procedures.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Sales Associate
Macys
10.2021 - 04.2022
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Assisted in merchandising strategies to optimize product placement and enhance visual appeal.
- Collaborated with team members to meet sales targets and maintain store standards.
- Conducted inventory management tasks, including stock replenishment and organization.
Education
Medical Assistant - Medical
UEI College
Ontario, CA02-2020
High School Diploma -
Chaffey High School
Upland, CA05-2014
Skills
- Bilingual
- Customer satisfaction
- Problem-solving skills
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- Medical billing and coding
- Sales transactions
- Currency handling
- Efficient typing
- Phone etiquette
- Debt recovery strategies
- Complex Problem-solving
Timeline
Call Center Representative
HK Corporation
02.2022 - 05.2025
Medical Assistant
Las Palmas Medical Group
01.2022 - 02.2023
Sales Associate
Macys
10.2021 - 04.2022
Medical Assistant - Medical
UEI College
High School Diploma -
Chaffey High School