Shayla Gaytan
Dallas,Tx
Overview
6
6
years of professional experience
Work History
Call Center Representative
Kwinternational
01.2024 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Front Desk Receptionist
Burt & Barr Associates L.L.P
01.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Package Handler
Amazon
07.2021 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assistant Manager of Sales
Sonic Drive in
03.2019 - 06.2021
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
Education
High School Diploma -
Franklin D Roosevelt High School
Dallas, TX05.2022
Skills
- Bilingual
- Great customer service skills
- Communication skills
- Retail service
- Google Docs
- Microsoft Word
- Microsoft Office
- Computer skills
- Office experience
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Kwinternational
01.2024 - 09.2024
Front Desk Receptionist
Burt & Barr Associates L.L.P
01.2023 - 12.2023
Package Handler
Amazon
07.2021 - 12.2022
Assistant Manager of Sales
Sonic Drive in
03.2019 - 06.2021
High School Diploma -
Franklin D Roosevelt High School
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