Franchesca Delgado
Saint Cloud,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Bilingual. Gifted at working with all types of customers. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Call Center Representative
American Income Life Insurance Company
09.2023 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Barista
Starbucks
08.2021 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Physical Therapist
Centro Quiropráctico Dr. Jose A. Rodriguez
11.2008 - 03.2020
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
Sales Associate
Baskin Robins
02.2007 - 10.2008
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Provided exceptional service to high volume of daily customers.
Education
CLE - Breastfeeding Educator
Universidad De Puerto Rico
11.2014
Skills
- Bilingual
- Culturally aware
- Empathetic and patient
- Multitasking
- Work ethic
- Customer Service
- Call Center Customer Service
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
American Income Life Insurance Company
09.2023 - 10.2024
Barista
Starbucks
08.2021 - 09.2023
Physical Therapist
Centro Quiropráctico Dr. Jose A. Rodriguez
11.2008 - 03.2020
Sales Associate
Baskin Robins
02.2007 - 10.2008
CLE - Breastfeeding Educator
Universidad De Puerto Rico
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