Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefeni Garcia

Mayfield,KY

Summary

I believe my unique combination of skills and experiences make me an excellent fit for the role. As a bilingual professional fluent in both English and Spanish, I bring the valuable ability to communicate effectively with a diverse range of clients, fostering a more inclusive and supportive environment. My previous roles have not only sharpened my language proficiency but also honed my teamwork and communication skills. I thrive in collaborative settings, understanding the pivotal role of clear communication and cooperation in achieving collective goals. My dedication to creating positive working relationships and delivering outstanding customer experiences aligns seamlessly with the values. I am eager to contribute my linguistic abilities, collaborative spirit, and passion for excellence.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Barn Management Group
Mayfield, KY
02.2024 - Current
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Call Center Representative

Scotts Rto
Melber, KY
06.2023 - 01.2024
  • Processed payments using point of sale system software.
  • Answered phone calls and directed them to appropriate personnel.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Consistently met daily performance goals set by management team members.

Cashier

Walmart
Mayfield, KY
11.2022 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Arts - Social Work

West Kentucky Community And Technical College
Paducah, KY
05.2026

High School Diploma -

Mayfield High School
Mayfield, KY
05-2023

Skills

  • Bilingual
  • Leadership
  • Punctuality
  • Phone Etiquette
  • Team Player
  • Web Savvy

Timeline

Call Center Representative

Barn Management Group
02.2024 - Current

Call Center Representative

Scotts Rto
06.2023 - 01.2024

Cashier

Walmart
11.2022 - 06.2023

Associate of Arts - Social Work

West Kentucky Community And Technical College

High School Diploma -

Mayfield High School
Stefeni Garcia