Claudia Duran
Miami
Summary
Friendly, organized, and adept at multi-tasking, bringing solid foundation in customer service and administrative tasks. Familiar with medical terminology and healthcare systems, proficient in managing patient records and scheduling appointments. Possesses ability to create welcoming environment and ensure smooth office operations.
Overview
2
2
years of professional experience
Work History
Call Center Representative
South Florida ENT Associates
Miami, FL
05.2025 - Current
- Greeting and assisting patients the moment they enter. make appointments for patients and maintain their accounts. Help coordinate the dentist's schedule and bill patients and their insurance companies. Help customers on the phone or in person to make their next appointment.
- Handled customer inquiries, resolving issues efficiently to enhance satisfaction.
- Utilized CRM software to document interactions and track customer requests effectively.
- Conducted follow-up calls to ensure resolution and strengthen customer relationships.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Medical Receptionist
LOH Ophthalmology
Miami, FL
08.2024 - 05.2025
- Coordinated patient intake processes, ensuring accurate collection of information and insurance details.
- Managed phone communications, addressing inquiries and directing calls to appropriate staff members promptly.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Gastro Health
Miami, FL
05.2024 - 08.2024
- Telephone and front desk reception, sign in and sign out all the customers, charge the customers, make appointments, filing, customer service duties, organize reports and spreadsheets
- Assisted healthcare providers with patient intake, including medical history and vital signs collection.
- Managed insurance verification processes, ensuring accurate patient billing and reduced claim denials.
- Served as a communication liaison between patients and medical staff to address inquiries effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Education
AA -
Miami Dade College
04.2025
High school Diploma - undefined
Somerset Academy
01.2017
Associate of Science - Registered Nurse
Miami Dade College
Miami, FL05.2027
Skills
- CUSTOMER SERVICE
- TIME MANAGEMENT
- COMPUTER SKILLS
- ORGANIZED
- BILINGUAL
- TEAMWORK SKILLS
- PATIENT
- FRIENDLY
- CRITICAL THINKING SKILLS
- ADAPTABILITY
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
South Florida ENT Associates
05.2025 - Current
Medical Receptionist
LOH Ophthalmology
08.2024 - 05.2025
Medical Receptionist
Gastro Health
05.2024 - 08.2024
High school Diploma - undefined
Somerset Academy
AA -
Miami Dade College
Associate of Science - Registered Nurse
Miami Dade College