Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jimmy Valdez

Phoenix,Arizona

Summary

Professionally I believe I'm responsible, friendly, and have a great costumer service

Overview

2022
2022
years of professional experience

Work History

Call Center Representative

Fiserv
Phoenix, AZ
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Bay Supervisor

Blue Beacon Truck Wash
Tolleson
08.2019 - 08.2021
  • My responsibilities as a bay supervisor where many such as keeping great quality on all washes while maintaining a fast steady pace
  • I also had to keep a steady sales to truck ratio, and I wouldnt like to brag but I was one of the top inbay and driveway service seller

Education

High school -

Arizona colligate high school
Phoenix
05.2021

Skills

  • Customer service
  • Bilingual
  • Leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bay Supervisor

Blue Beacon Truck Wash
08.2019 - 08.2021

High school -

Arizona colligate high school

Call Center Representative

Fiserv
Jimmy Valdez