Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Lauren Hurtado

Downey,CA

Summary

Strong leader and problem-solver dedicated to helping people and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact my workplace success.

Overview

5
5
years of professional experience

Work History

Call Center Representative

NakedMD
06.2024 - 08.2024
  • Approved and terminated customer contracts upon request.
  • Answered and made calls to book appointments.
  • Responded to customer calls and answered questions about products and services.

Recruiter

Cortech LLC
04.2022 - 03.2024
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Helped candidates find a suitable job.
  • Provided customer service for any candidates that needed assistance.
  • Conducted background checks and drug tests.

Customer Service Representative

JCPenney Corporation
10.2019 - 04.2022
  • Help associates with any questions or concerns they had within the online department
  • Help managers complete any tasks that were needed on the computer or on the sales floor.
  • Provided exceptional customer service to customers.
  • Greeted incoming customers and provided reliable, friendly customer service.

Education

Bachelor of Science - Nursing

West Coast University
Anaheim, CA
08.2027

High School Diploma -

South Gate High School
South Gate, CA
06.2020

Skills

  • Customer service
  • Fast learner
  • Computer skills
  • Problem-solving skills
  • Bilingual
  • Communication
  • Complaint resolution
  • Data Entry

References

Kevin Morales, Department Supervisor, (213) 769-9911

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Representative

NakedMD
06.2024 - 08.2024

Recruiter

Cortech LLC
04.2022 - 03.2024

Customer Service Representative

JCPenney Corporation
10.2019 - 04.2022

Bachelor of Science - Nursing

West Coast University

High School Diploma -

South Gate High School

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Lauren Hurtado