Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaury Diaz

Eatontown

Summary

Procedure Scheduler

Overview

9
9
years of professional experience

Work History

Call Center Representative

Creditors Relief

Procedure Scheduler

Allied Digestive Health
08.2022 - Current
  • Schedule procedures such as colonoscopies, endoscopies, hospital procedures etc
  • Schedule live patients
  • Reach out to cardiologist for clearances make sure that the clearances are being arrived on time prior to procedure
  • Handle all related clerical duties as requested by physicians, new patients, recall patients, and any other duties assigned
  • Answered telephones and directed calls to appropriate staff
  • Collected current insurance, verify insurances on Navient to make sure that they are active,
  • Processed referrals from primary care physicians to specialists in a timely manner.
  • make outgoing calls to schedule tasks sent from doctors
  • check clarus from prior after hour calls.
  • attended spanish speakers pt that needed assistant with translating

Call Center Representative

The Plastic Surgery Center
07.2021 - 08.2022
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Schedule appointments for physicians, provide time and most effective utilization of the schedule
  • Data entry of sensitive and person information
  • Insurance verification
  • Assisted Spanish speaking patients
  • Transferred calls to the right department if it was needed.

Call Center Representative

CALL CENTER REPRESENTATIVE
08.2018 - 09.2021
  • Responded to more than 80 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships
  • Practiced advanced foreign-language abilities to support customers' needs.

Credit Analyst

CALL CENTER REPRESENTATIVE
02.2015 - 06.2018
  • Reviewed customer financial data to ascertain level of risk involved for extending credit
  • Created new programs that resulted in increasing productivity and customer satisfaction
  • Trained customer service staff on special needs of non-English-speaking customers
  • Sought out opportunities to advance company standing with community by soliciting referrals.

Education

HIGH SCHOOL DIPLOMA - SOME, BUSINESS ADMINISTRATION

Ocean Township High School
Lincroft, NJ

Brookdale Community College

Skills

  • Time Management
  • Ability To Multitask
  • Excellent Communication
  • Reliable Transportation
  • Dependable and Reliable
  • Teamwork
  • Bilingual

Timeline

Procedure Scheduler

Allied Digestive Health
08.2022 - Current

Call Center Representative

The Plastic Surgery Center
07.2021 - 08.2022

Call Center Representative

CALL CENTER REPRESENTATIVE
08.2018 - 09.2021

Credit Analyst

CALL CENTER REPRESENTATIVE
02.2015 - 06.2018

Call Center Representative

Creditors Relief

HIGH SCHOOL DIPLOMA - SOME, BUSINESS ADMINISTRATION

Ocean Township High School

Brookdale Community College

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Amaury Diaz