Na'Shiya Zeigler
Wells Fargo Home Mortgage
Montgomery,AL
4
years of professional experience
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Work History
Call Center Representative
8 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Call Center Supervisor
4 Months- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Material Handler
3 Months- Directed team to uphold service excellence and maintain workplace organization standards.
- Enhanced operational efficiency through effective team management and workspace upkeep.
Assistant Manager
9 Months- Ensured customer satisfaction through prompt and courteous service delivery.
- Supervised daily store operations, supporting staff management activities including hiring, training, and scheduling.
- Managed financial transactions accurately at point-of-sale to uphold integrity.
- Operated drive-thru and retail equipment to maintain operational efficiency.
- Oversaw production efficiency and safety protocols in compliance with quality standards.
- Assisted General Manager in budgeting and financial reporting tasks for improved decision-making.
- Fostered a positive shopping experience by maintaining high-quality products and services.
Education
High School Diploma
Skills
Team management
Service delivery
Organizational standards
Communication skills
Customer service
Leadership and mentoring
Digital literacy
Editing proficiency
Transferable skills
Customer satisfaction strategies
Strong interpersonal communication
Detail-oriented organization
Material handling expertise
Work ethic
Effective time management
Adaptability and multitasking
Proofreading skills
Critical thinking and problem-solving
Material preparation experience
Remote work capabilities
Self-motivation and independence
Task prioritization strategies
Technical proficiency in tools
Positive attitude and professionalism
Time Management
Problem-Solving
Clean background
Time management
Timeline
Call Center Representative
Wells Fargo Home Mortgage
11.2024 - 07.2025Read More
Call Center Supervisor
Rexultcx( Seasonal Position)
10.2024 - 02.2025Read More
Material Handler
Hyundai Glovis
03.2023 - 06.2023Read More
Assistant Manager
Krispy Kreme
01.2022 - 10.2022Read More
Robert E. Lee High School
High School Diploma
Read More