Summary
Overview
Work History
Education
Skills
Timeline
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Na'Shiya Zeigler

Montgomery,AL

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Wells Fargo Home Mortgage
11.2024 - 07.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Call Center Supervisor

Rexultcx( Seasonal Position)
10.2024 - 02.2025
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Material Handler

Hyundai Glovis
03.2023 - 06.2023
  • Directed team to uphold service excellence and maintain workplace organization standards.
  • Enhanced operational efficiency through effective team management and workspace upkeep.

Assistant Manager

Krispy Kreme
01.2022 - 10.2022
  • Ensured customer satisfaction through prompt and courteous service delivery.
  • Supervised daily store operations, supporting staff management activities including hiring, training, and scheduling.
  • Managed financial transactions accurately at point-of-sale to uphold integrity.
  • Operated drive-thru and retail equipment to maintain operational efficiency.
  • Oversaw production efficiency and safety protocols in compliance with quality standards.
  • Assisted General Manager in budgeting and financial reporting tasks for improved decision-making.
  • Fostered a positive shopping experience by maintaining high-quality products and services.

Education

High School Diploma - undefined

Robert E. Lee High School
Montgomery, Alabama
05.2023

Skills

  • Team management
  • Service delivery
  • Organizational standards
  • Communication skills
  • Customer service
  • Leadership and mentoring
  • Digital literacy
  • Editing proficiency
  • Transferable skills
  • Customer satisfaction strategies
  • Strong interpersonal communication
  • Detail-oriented organization
  • Material handling expertise
  • Work ethic
  • Effective time management
  • Adaptability and multitasking
  • Proofreading skills
  • Critical thinking and problem-solving
  • Material preparation experience
  • Remote work capabilities
  • Self-motivation and independence
  • Task prioritization strategies
  • Technical proficiency in tools
  • Positive attitude and professionalism
  • Time Management
  • Problem-Solving
  • Clean background
  • Time management

Timeline

Call Center Representative

Wells Fargo Home Mortgage
11.2024 - 07.2025

Call Center Supervisor

Rexultcx( Seasonal Position)
10.2024 - 02.2025

Material Handler

Hyundai Glovis
03.2023 - 06.2023

Assistant Manager

Krispy Kreme
01.2022 - 10.2022

High School Diploma - undefined

Robert E. Lee High School

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