Denise Moore
Cuyahoga Falls
Summary
Dynamic management and customer service professional with over 13 years of experience delivering exceptional support and driving customer satisfaction in high-volume environments. Recognized for outstanding communication skills and a proven ability to efficiently resolve issues, contributing to a positive customer experience. Quick learner eager to join a forward-thinking company that fosters long-term growth and development. Highly collaborative and adaptable, consistently ensuring team success while meeting and exceeding performance targets.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Call Center Representative
Automated Health Systems Inc.
Pittsburgh, PA
07.2026 - Current
- Managed high-volume inbound calls, addressing client inquiries and concerns efficiently.
- Implemented process improvements that enhanced call resolution times and customer satisfaction rates.
- Utilized CRM software to document interactions and track resolutions for improved service delivery.
- Trained new team members on call handling procedures and customer service protocols.
- Educated clients on policy options and benefits, enhancing understanding and satisfaction.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
Kitchen Manager
Chipotle
Akron, Ohio
02.2022 - Current
- Managed kitchen operations, ensured compliance with food safety policies, and onboarded new staff to maintain operational standards.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Directed food preparation and presentation processes to align with company guidelines and enhance guest satisfaction.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Implemented sanitation procedures maintaining a clean kitchen environment.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Trained staff on cooking techniques and equipment usage.
- Oversaw food production processes, ensuring high quality standards were consistently met at each preparation stage.
Shift Manager
McDonald's
Akron, Ohio
12.2024 - 07.2026
- Manage daily operations, supervise crew members, ensure adherence to food safety standards, and deliver excellent customer service in a fast-paced environment.
- Trained and mentored team members on service protocols and food safety, fostering a culture of compliance and quality.
- Trained and mentored team members on service protocols and food safety.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed daily cash intake, ensuring accurate register counts and profit tabulation to maintain financial integrity.
- Conducted regular quality checks on food preparation and presentation standards.
- Facilitated communication between management and crew for seamless operations.
- Coached employees on customer interactions, enhancing service quality and customer satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuity of customer service.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored stockroom orders and restocked shelves to maintain inventory levels.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Communicated with other shift managers to facilitate continuum of customer service.
Sales
Spectrum
Akron, Ohio
03.2023 - 12.2024
- Delivered sales and customer support until position ended due to sales department closure, consistently exceeding sales goals while ensuring high customer satisfaction.
- Implemented promotional sales strategies to increase membership sign-ups and product sales.
- Coordinated with sales team to facilitate communication between customers and representatives throughout sales process.
- Coordinated with sales team to ensure consistent communication between customers and representatives throughout the sales process.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Articulated latest promotions, sales incentives, and offerings to enhance customer savings and drive sales.
Medical Sales Representative
SelectQuote
Akron, Ohio
08.2021 - 11.2021
- Sold accident and health insurance policies, managed client relationships, ensured compliance with industry regulations, and provided tailored solutions.
- Developed strong relationships with healthcare providers to expand referral networks and improve client outreach.
- Increased value to clients through product knowledge.
- Monitored competitor activities and pricing to ensure competitive edge.
- Enhanced client understanding of products through in-depth knowledge, leading to increased satisfaction and retention.
Warehouse Worker
Aldi
Hinckley, Ohio
10.2020 - 07.2021
- Processed shipments, maintained inventory, and ensured warehouse safety standards.
- Sorted and organized products to maximize storage efficiency and facilitate quick access.
- Inspected incoming shipments to verify quality and accuracy before stocking.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Staged and sorted multiple types of products for loading.
- Packaged items using protective materials to ensure safe transit and prevent damage.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Followed company policies for handling hazardous materials safely.
Loan Processor
Ace Cash Express
Akron, Ohio
07.2017 - 08.2020
- Processed loan applications efficiently for diverse customer needs.
- Reviewed financial documents to confirm compliance with company policies and mitigate risk.
- Reviewed financial documents to ensure compliance with company policies.
- Verified applicant information by communicating with relevant financial institutions.
- Guided customers in understanding loan terms and repayment options to enhance their decision-making.
- Submitted loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to gather additional documentation for timely loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
Department Manager
McDonald's
Akron, Ohio
01.2013 - 08.2017
- Managed staff schedules and trained employees to maintain operational efficiency.
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored staff, fostering a team-oriented environment and enhancing service quality.
- Implemented process improvements that increased efficiency in food preparation and customer service.
Education
High School Diploma -
Garfield High School
Akron6 2013
Skills
- Employee development approach
- Client support
- Customer satisfaction
- Problem resolution
- Issue resolution
- Adaptability ment
- Call tracking
- Onboarding processes
- Team management
- Task management
- Decision-making
- Problem resolution
- Communication
- Relationship building
- Team management
- Task management
- Decision-making
- Employee development
Certification
Accident and Health Insurance License, 2021
Education and Training
other
Timeline
Call Center Representative
Automated Health Systems Inc.
07.2026 - Current
Shift Manager
McDonald's
12.2024 - 07.2026
Sales
Spectrum
03.2023 - 12.2024
Kitchen Manager
Chipotle
02.2022 - Current
Medical Sales Representative
SelectQuote
08.2021 - 11.2021
Warehouse Worker
Aldi
10.2020 - 07.2021
Loan Processor
Ace Cash Express
07.2017 - 08.2020
Department Manager
McDonald's
01.2013 - 08.2017
High School Diploma -
Garfield High School