Dominick Jackson
Results-driven professional with experience in team leadership, customer service, and call center operations. Previously served as a Shift Leader at Insomnia Cookies, developing skills in staff supervision, training, and operational efficiency. At Alorica, consistently recognized as a top performer across two lines of business and selected as one of the first employees to be promoted within the second line of business, reflecting strong performance and readiness for increased responsibility. Experienced in training and mentoring new employees, with a strong commitment to achieving performance goals, supporting team development, and delivering excellent customer experiences. Seeking to leverage proven performance and leadership experience in a Team Leader role.
Work History
Call Center Representative
2 Years 3 Months- Ranked among top-performing agents and consistently met or exceeded key performance indicators within the first line of business.
- Maintained top-performer status after transitioning to a second line of business, demonstrating adaptability and consistent performance across different operational environments.
- Selected as one of the first employees promoted within the second line of business, reflecting strong performance and readiness for increased responsibility.
- Formally trained new employees, helping them learn role expectations, processes, and procedures.
- Demonstrated professionalism, accountability, and a commitment to maintaining high performance standards while contributing to overall team success.
- Supported team members by sharing knowledge and best practices to encourage consistent performance and adherence to procedures.
Shift Leader
3 Years 2 Months- Supervised team members and coordinated shift operations to support efficient daily business activities.
- Trained and guided employees to improve performance and maintain service standards.
- Resolved customer concerns professionally, using problem
-solving and communication skills to support customer satisfaction.
- Managed opening and closing procedures and monitored shift transitions to maintain operational continuity.
- Maintained organized, clean, and efficient work areas while reinforcing company policies and procedures.
Education
High School Diploma
- 3.8 GPA
- Ranked in Top 11% of class