Diana Santiago
Florence,Kentucky
Summary
I am Actively Looking for Any field position Available. I'm a Detail-oriented Production Worker offering proven history of managing physically demanding tasks and dynamic work conditions. Hardworking and diligent with 10+ years of Warehouse, Managing, Retail, many different Fields in Restaurant work(serving, cook, bar tending, DT, host, and expo.) and Receptionist expertise, including product assembly and Manufacturing. Versed in reviewing work instructions and adhering to guidelines. Customer-oriented in any job focused on increasing production, minimizing equipment downtime and costs and maximizing overall work efficiency. Talented Production Team Lead with 5+ years of manufacturing experience setting and achieving demanding objectives in fast-paced settings. Able to optimize procedures and improve performance to maximize productivity. Skilled and trained with experience in Word. Familiar with Excel and PowePoint systems. Dependable Machine Attendant able to read and adhere to standard operating procedures. Detail-oriented and industrious professional with strong problem-solving abilities. Prepared to bring 7 years of experience to a challenging new position.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Windows Direct USA
Blue Ash, OH
07.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Desk Receptionist
Hummel & Hummel LLC
Florence , KY
09.2019 - 10.2019
- Received and routed business correspondence to correct departments and staff members
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Windows and Excel
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Scheduled appointments, forwarded phone calls and completed translations (Spanish) on multi-line office phone
- Kept reception area clean and neat to give visitors positive first impression
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages or translation (Spanish) services
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency
- Greeted 20+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Provided verbal summaries of non-English documents for immediate use
- Translated documents from English to Spanish
Server
Toast New American Gastropub At Winterfield Place
Midlothian, VA
07.2019 - 08.2019
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Monitored guests for intoxication and immediately reported concerns to management
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Served needs of more than 12 customers in one sitting in busy rush environment
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Monitored customer movements and quickly cleared empty tables for future customers
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
Restaurant General Manager
Gold Star Chili
Cincinnati, OH
09.2015 - 06.2019
- Maintained store equipment, including computers, printers and fax machines
- Supervised site investigations, reported issues and escalated those that required further assistance
- Set aggressive targets for employees to drive company success and strengthen motivation
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Performed supplier risk evaluations and supported regulatory inspections
- Used Gold Stars expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Communication operations
- Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels by 60%
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.?
- Priced and ordered food products, kitchen equipment and food service supplies
Education
GED -
2007
Boone County Adult Learning Center - 500 Technology Way,Florence, Ky
Skills
- Project management
- Training and development
- Team leadership
- Sales techniques
- POS systems operations
- Coaching and mentoring
- Employee scheduling
- Excellent customer service, Quality
- Sales
- Ttraining, Sales management
- Fax machines, Scheduling
- Mentoring
- Excel/Windows 10
- Microsoft Word/ PowerPoint
- Payroll
- Fluent in Spanish
- Warehouse operations
- Product inspections
- Unpacking merchandise
- Pallet jack operation
- Stacking pallets
- Able to lift 50 lbs
- Fiber optics experience
- Wire knowledge
- Strong written and verbal communication skills(English/Spanish)
- Power and hand tools
- Possesses a reliable vehicle
- Valid Ky driver's license
Timeline
Call Center Representative - Windows Direct USA
07.2023 - 07.2024
Front Desk Receptionist - Hummel & Hummel LLC
09.2019 - 10.2019
Server - Toast New American Gastropub At Winterfield Place
07.2019 - 08.2019
Restaurant General Manager - Gold Star Chili
09.2015 - 06.2019
Boone County Adult Education - GED,