Open To Work
Temeca Smith
Tallahassee,FL
Work Preference
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
Certifications
29
29
years of professional experience
Work History
Call Center Representative
Acentra Health
Tallahassee, Florida
08.2025 - Current
- A Contractor for the Federal Department of Labor. Answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization’s services to meet productivity and quality standards.
Call Center Representative
Media Riders Inc
Tallahassee, Florida
03.2025 - 08.2025
- A third party contractor for Acentra Health a Contractor for the Federal Department of Labor. Answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization’s services to meet productivity and quality standards.
Integration Analyst II
Tallahassee Memorial Hospital
Tallahassee, Florida
04.2016 - 03.2025
- Participated in the planning coordination, development implementation and maintenance activities related to integration of application and technologies within the organization's application integration environment. Hold basic knowledge of HL7 interfaces, build, testing and implementation. Analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals. Provide a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Communication skills, problem-solving skills, proficiency in programming languages and integration standards, data structures, and knowledge of integration best practices.
Programmer/Analyst II
Phoebe Putney Memorial Hospital
Albany, GA
09.2010 - 02.2016
- Designs, codes, implements and maintains computer programs for micro PC applications Develops and implements Structure Query (SQL) reports and screens to run on main hospital apps Recommends software solutions, including both commercial software packages and in-house developed applications, based on user requirements. Configure, troubleshoot, and maintain interfaces on application server and the integration engine. Filter, manipulate and structure HL7 messages to meet vendor specifications using scripts tcl/tk or xlates.
Medical Billing Specialist
Ingenix formally Caremedics
Alpharetta, Ga
03.2010 - 09.2010
- Obtained information to process patient accounts and contacted insurance companies and patients to procure payments.Documented patient accounts in a computer system with insurance information and collection activity according to EBO standards. Reviewed systems to determine activity on accounts to make appropriate decisions for account resolution Analyzed account activity to determine trends for denials and adjustments and utilized system event codes to generate appropriate action on patient accounts. Maintained the integrity and confidentiality of patient files in compliance with state and federal guidelines
Contract Customer Service Agent Tier1
Wireless Generation
Alpharetta, GA
04.2009 - 12.2009
- Provide technical/help desk support to customers of Wireless Generation. Troubleshoot Palm/Handheld application issues, application software on PC and general questions concerning Wireless Generation products
ReimbursementSpecialist IV
McKesson Corporation (Relay Health,)
Norcross, GA
01.2007 - 01.2008
- Obtained information to process patient accounts and contacted insurance companies and patients to procure payments. Documented patient accounts in computer system with insurance information and collection activity according to EBO standards Reviewed systems to determine activity on accounts to make appropriate decisions for account resolution Analyzed account activity to determine trends for denials and adjustments and utilized system event codes to generate appropriate action on patient accounts Maintained the integrity and confidentiality of patient files in compliance with state and federal guidelines.
Patient Account Representative
Phoebe Putney Memorial Hospital
Albany, GA
01.2003 - 01.2007
- Processed and monitored third party insurance to ensure prompt and accurate reimbursement Managed Medicare claims processing to insure prompt, accurate and timely reimbursement Utilized the Star, SSI, and Computer System Database
Contract Coordinator Outpatient Admissions
Phoebe Putney Memorial Hospital
Albany, GA
01.2002 - 12.2002
- Managed the delivery, transport, and retrieval of doctor's orders for outpatient admissions Helped maintain and update outpatient orders database via the Fax Server System Coordinated with doctors' offices, Diagnostic Testing departments, and Outpatient Registration to provide patients with timely and quality customer service in the admitting department. Helped provide technical support to the Admitting and Registration department with various applications
Medical Records Clerk
Albany Area Physicians Health Clinic (AAPHC)
Albany, GA
01.2001 - 01.2002
- Pulled charts in advance for scheduled appointments. Delivered and transported medical records Sorted and filed charts. Answered phones, made copies, and faxed or mailed medical information
Health Information Technician
Baptist Hospital
Pensacola, FL
01.1998 - 01.2000
- Processed, retrieved, arranged and maintained records and filing. Typed correspondence, answered phones, faxed, copied and performed data entry.
Education
Microcomputer Specialist - Microcomputer Specialist
Albany Technical Institute
Albany, GAAssociate's Degree - Information Technology
ITT Technical Institute
Duluth, GASkills
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Verbal and written communication
Resolving issues
Inbound phone calls
Communicating with clients
Customer communications
Answering questions
Call control
Technical support
Technical troubleshooting
Account management
Documentation and reporting
Proficient in [software]
Computer skills
Teamwork and collaboration
Inbound call management
Problem resolution
Microsoft office
Remote office availability
Data management
Professional phone voice
Quality assurance
Calm disposition
Inbound phone call management
Database research
Problem-solving aptitude
Troubleshooting
System maintenance
System testing
Written communication
Adaptability
Continuous improvement
Time management abilities
Interpersonal communication
Professionalism
Client relations
Network configuration
Excellent communication
Multitasking
Attention to detail
Time management
Network security
Code debugging
Project documentation
Systems analysis
Technical analysis
Change management
Network architecture
Certification
CPAR (Certified Patient Account Rep)
Timeline
Call Center Representative
Acentra Health
08.2025 - Current
Call Center Representative
Media Riders Inc
03.2025 - 08.2025
Integration Analyst II
Tallahassee Memorial Hospital
04.2016 - 03.2025
Programmer/Analyst II
Phoebe Putney Memorial Hospital
09.2010 - 02.2016
Medical Billing Specialist
Ingenix formally Caremedics
03.2010 - 09.2010
Contract Customer Service Agent Tier1
Wireless Generation
04.2009 - 12.2009
ReimbursementSpecialist IV
McKesson Corporation (Relay Health,)
01.2007 - 01.2008
Patient Account Representative
Phoebe Putney Memorial Hospital
01.2003 - 01.2007
Contract Coordinator Outpatient Admissions
Phoebe Putney Memorial Hospital
01.2002 - 12.2002
Medical Records Clerk
Albany Area Physicians Health Clinic (AAPHC)
01.2001 - 01.2002
Health Information Technician
Baptist Hospital
01.1998 - 01.2000
Associate's Degree - Information Technology
ITT Technical Institute
Microcomputer Specialist - Microcomputer Specialist
Albany Technical Institute