Dynasti Carson
Chesapeake,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Call Center Representative
Conduent
Chesapeake, VA
07.2022 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Independent Contractor
Primerica
Chesapeake, VA
03.2021 - 03.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Cold calling experience
Sales Advisor
Life Protect 24/7
Norfolk, VA
12.2022 - 2022
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to telephone requests for information about company offerings.
- Cold calling leads and referrals
Assistant Manager
Cato Fashions
Portsmouth, VA
06.2021 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sales Representative
Vector Marketing Company
Chesapeake, VA
11.2020 - 02.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Cold calling experience
Cashier
Kroger
Suffolk, VA
10.2018 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Western Branch High School
Chesapeake, VASkills
- Time Management
- Understanding Customer Needs
- Communication skills
- Sales
- Active Listening
- Customer Support
- Cold calling (2 years)
- Call Documentation
- Building Customer Trust and Loyalty
- Critical Thinking
- Time management
- Issue and Complaint Resolution
- Call Transfers
- Courteous with Strong Service Mindset
- Scripted Calls
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer service
- Strong Analytical and Problem-Solving Skills
- Humanities
Timeline
Sales Advisor
Life Protect 24/7
12.2022 - 2022
Call Center Representative
Conduent
07.2022 - 11.2022
Assistant Manager
Cato Fashions
06.2021 - 01.2022
Independent Contractor
Primerica
03.2021 - 03.2022
Sales Representative
Vector Marketing Company
11.2020 - 02.2021
Cashier
Kroger
10.2018 - 01.2020
High School Diploma -
Western Branch High School