Victoria Salazar

Working as a customer service representative for AT&T in a call center setting I worked in a specialty department responsible for changling financial responsibility from one consumer account to another. This action in addition to managing customer expectations by clarifying needs, identifying options and recommending products and services, included verifying credit and account standing to qualify this financial obligation change. Obtaining verbal authorization and logging this data to consumers accounts, creating new accounts handing sensitive credit information, processing required deposit payments. Demonstrated mastery of customer service required call scrips within specif actions and specified timeframes. Made reasonable procedure exceptions to accommodate unusual costumer situations and requests, upon management or skill set level approval. Developed effective relationships with all call center departments through clear communication. Provided cross training to new incoming staff members. Trained staff on how to improve customer interactions in a class setting while monitoring and reviewing recorded calls. Demonstrated superior computer skills in program specifics. Provided exceptional customer service on every customer interaction. Participated in team meeting, training on new systems, accompanying new representatives in side by side mentoring while monitoring live calls.

As a service Deli clerk I was responsible for opening or closing the deli. Preparation and stocking of merchandise for consumer sale. I was asked to accept the position to assistant deli manager. My responsibilities for overall operation of the deli consisted of stock order and inventory, employee scheduling, food preparation trading for new employees, kitchen safety techniques and safety standards, cashier operation Training. Created effective marketing promotions to improve business. Reduced costs by controlling portion sizes and eliminating all types of waste through proper order management and date and time coding. Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Provided Services for children and adults with Mental, behavioral development disabilities. Direct care such as feeding, bathing or pairing meals,housekeeping,medication dispensing and logging, data entry of daily activity and behavior monitoring. Transportation to and from doctors appointments, daily programs, recreational activities, and social organizations. Services ranged from overnight respite care to daily constant care or check in's. Preformed records keeping on daily activities, vehicle travel and mileage logs, meal logs, appointments and schedules, medications,financial book keeping and account balancing. Tracked and reported clients' progress based on observations and conversations. Helped patients adjust to hospital routines and thrive in structured environments.

While operating a safe and secure certified child care setting in my home I provided a variety of material for children to explore and manipulate in learning activities and imaginative play activities to encourage creativity and expression. I supervised and provided a nurturing appropriate learning environment with designated areas for children ranging from infants, toddlers and preschoolers. I was responsible for daily reports on children in my care to include behavior, socializing skills, nutritionist approved meals plans, naps, and composing and maintaining profiles on each child marking their development milestones an areas of needed development. In addition to creating individual profiles and plans I also created contracts for potential new customers. I was responsible for creating a nutritionist approved monthly meal plan as well as the preparation of these meals. Attended monthly child development training. Certifications to include but not limited to Family Child care, CPR, First Aid, Health & Nutrition for children birth to age 6, and Risk Management.

As a virtual consumer care expert I interacted with trade customers and consumers via phone and email to ensure entry of changes and updates to accounts and orders. Also established delivery and repair appointment while communicating warranty information to meet customer needs. Managed emails, inbound/outbound calls and multiple databases. Demonstrated verbal and written communication skills to understand various customer types and review specifications to ensure positive customer experience. Provided handing of sensitive account information by way of processing account updates to customers information and taking payments on merchandise. In addition to routine responsibilities, was part of a mentor team that was responsible to the assisted training and monitoring of new staff member. These responsibilities included call monitoring, feedback, improvement opportunity training, completing monitoring reports, live call assistance, programs training assistance.

• Instructs and motivates individuals during cardiovascular exercise, strength training, and stretching activities.
• Built and established relationships with members and guests to help in pursuit of fitness goals.
• Created personal training experiences by communicating with clients to determine goal-based performance assessments.
• Arranged motivational exercise programs to promote healthy lifestyle choices, by providing fitness tools available to assist in goal achievement.
• Certified in multiple programs to provide clients with health education, wellness, and fitness program development.
• Maintained files detailing personal fitness regimens, records, and contracts in a newly-implemented system to keep client information current.
• Conducted new member appointments following company standards and requirements.
• Demonstrated safe and proper exercise techniques to clients.

• Coordinated and instructed junior functional fitness & sports outreach programs.
• Coordinated and instructed physical education class to homeschooled Fort Campbell youth.
• Created and maintained coach folder to include monitoring require coach trainings and renewals.
• Provided instruction and guidance to youth athletes in the fundamentals of various sports.
• Demonstrated proper technique for drills, exercises, and game situations.
• Organized practice sessions to ensure maximum participation and development of skills.
• Encouraged players to strive for excellence while having fun and learning.
• Developed individualized plans to meet the needs of each athlete.
• Maintained a safe environment by enforcing rules and regulations at all times.
• Motivated young players to work hard and reach their goals through positive reinforcement.
• Assisted with equipment setup and breakdown before and after practices and games.
• Communicated effectively with parents regarding player progress, team policies.