Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Valdovinos

Wichita,KS

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my tenure at Convergys, AT&T. Expert in guest management and teamwork, I excel in high-pressure environments, significantly improving client satisfaction. My skills in event setup and strong organizational abilities have consistently contributed to the success of diverse projects. Organized and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients. Liaises with guests regarding seating arrangements and special accommodations. Works with vendors to address client requests for specific services, contributing to repeat business. Friendly [Job Title] offering great sales and marketing skills and demonstrated record of success in keeping customers satisfied and spending. Self-motivated and hardworking with effective communication and interpersonal talents. Looking for new opportunity in hospitality to leverage strong attention to detail, time management and multitasking abilities.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Convergys, AT&T
02.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Catering Coordinator

Doc Green's
08.2016 - 01.2020
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.

Stock Room Associate

Ross Dress for Less
09.2013 - 07.2015
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.

Wait Staff Member

Da Cajun Shak
03.2010 - 03.2013
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Event Assistant

Celebraciones Joelys
01.2010 - Current
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.

Cashier

Dollar Tree
08.2009 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Metro Meridian
Wichita, KS
08.2009

Skills

  • Event Setup and Breakdown
  • Strong Organization
  • Marketing knowledge
  • Guest Management
  • Venue Selection
  • Booth Installation
  • Sales experience
  • Food and beverage experience
  • Room Setup and Breakdown
  • Teamwork and Collaboration

Certification

  • [At&t costumer reprsentitive certifed

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Convergys, AT&T
02.2020 - 01.2022

Catering Coordinator

Doc Green's
08.2016 - 01.2020

Stock Room Associate

Ross Dress for Less
09.2013 - 07.2015

Wait Staff Member

Da Cajun Shak
03.2010 - 03.2013

Event Assistant

Celebraciones Joelys
01.2010 - Current

Cashier

Dollar Tree
08.2009 - 05.2020

High School Diploma -

Metro Meridian

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Jessica Valdovinos