Jasmin Jimenez
Silverdale
Summary
Experienced Patient Access and Referral Coordinator skilled in managing referrals, scheduling, and supporting patients with accuracy and confidentiality. Known for providing clear, reliable guidance and excellent service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Access Representative/Referral Coordinator
Franciscan Cardiovascular Associates at St. Michael
Silverdale, WA
01.2024 - Current
- Performed patient check-in and check-out, ensuring accurate registration, documentation, and a smooth clinic flow
- Scheduled appointments for cardiology, vascular, and cardiothoracic departments, including diagnostic testing such as vascular ultrasounds, stress tests, and echocardiograms
- Processed and transcribed incoming referrals for the cardiothoracic department, averaging 80–100 referrals daily while exceeding the 60-referral goal.
- Verified insurance coverage and ensured prior authorizations were obtained to prevent delays in care
- Managed and optimized vascular ultrasound scheduling to maximize efficiency and reduce gaps in the schedule
- Communicated closely with nurses and providers to align daily schedules with clinical priorities and patient needs
- Trained new employees in vascular scheduling workflows, improving team efficiency and onboarding consistency
Customer Service Representative
Ensemble Health Partners
Remote
11.2021 - 01.2024
- Exceeded daily call handling expectations by managing 70–80 calls per day (team standard: 47–60), verifying patient demographics, and ensuring accurate communication.
- Processed payments and resolved billing inquiries, providing exceptional patient support through phone and chatbot systems.
- Managed customer service emails, CRM requests, and sent itemized bills, maintaining accuracy and efficiency.
- Fulfilled attorney and subpoena requests promptly, ensuring compliance with all procedural requirements
Patient Registration Tech
Children's Hospital of the King's Daughters - ENT
Norfolk, VA
04.2021 - 11.2021
- Checked in patients and verified demographics, insurance information, and required paperwork before appointments.
- Scheduled appointments as needed and provided friendly, efficient front desk support.
- Collected copays and other payments at the time of service and balanced end-of-day totals accurately.
- Assisted patients and families throughout the check-in process to help maintain smooth clinic flow.
- Maintained a clean, organized, and welcoming front desk area
Patient Service Representative
Kern Radiology - Radnet
Bakersfield, CA
08.2019 - 02.2021
- Checked in patients and verified demographics, insurance information, and required documents before appointments.
- Reviewed patient paperwork, authorizations, lab results, and physician orders to make sure visits were ready to go.
- Scheduled appointments and helped patients through the check-in process while providing friendly customer service.
- Collected copays and other payments at the time of service and balanced totals at the end of the shift.
- Maintained a clean, organized front desk to support smooth daily operations.
- Helped prepare and expedite MRI patients to make sure they were ready before their exams
Cashier
Melrose
Bakersfield, CA
10.2018 - 10.2019
- Assisted customers with purchases and answered questions about clothing, pricing, and store merchandise.
- Operated the cash register and processed cash, card, and other payments accurately.
- Helped maintain a clean, organized, and stocked sales floor throughout each shift.
- Folded clothing, organized racks, and returned items to the correct areas of the store.
- Assisted with fitting rooms and helped keep displays neat and presentable.
- Restocked merchandise and helped with new inventory when needed.
- Worked with team members to support daily store operations during busy hours.
Cahier
Factory 2-U
Bakersfield, CA
02.2018 - 10.2018
- Assisted customers with finding clothing items, sizes, and general store merchandise.
- Processed purchases, returns, and exchanges using the cash register and point-of-sale system.
- Helped keep the sales floor organized by folding clothes, straightening racks, and restocking merchandise.
- Handled cash and card payments accurately during each shift.
- Helped with inventory and daily store tasks as needed.
- Worked with team members to keep the store running smoothly during busy hours.
Cashier
Luis Burgers
Bakersfield, CA
10.2016 - 02.2018
- Took customer orders and provided friendly service in a fast-paced restaurant environment.
- Operated the cash register and handled cash and card payments accurately.
- Answered phone calls and took takeout orders when needed.
- Helped keep the front counter, dining area, and work areas clean and organized.
- Assisted with preparing drinks, packaging orders, and restocking supplies during shifts.
- Worked with team members to keep orders moving and provide efficient service during busy hours.
- Helped support daily restaurant operations as needed.
Education
High School Diploma -
South High School
Bakersfield, CA05.2018
Skills
- Referral & authorization management
- Patient verification & appointment scheduling
- EMR systems (Epic & Cerner)
- HIPAA compliance & patient confidentiality
- CPT & ICD-10 coding knowledge
- Customer service & patient support
- Multitasking, time management, reliability
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Access Representative/Referral Coordinator
Franciscan Cardiovascular Associates at St. Michael
01.2024 - Current
Customer Service Representative
Ensemble Health Partners
11.2021 - 01.2024
Patient Registration Tech
Children's Hospital of the King's Daughters - ENT
04.2021 - 11.2021
Patient Service Representative
Kern Radiology - Radnet
08.2019 - 02.2021
Cashier
Melrose
10.2018 - 10.2019
Cahier
Factory 2-U
02.2018 - 10.2018
Cashier
Luis Burgers
10.2016 - 02.2018
High School Diploma -
South High School