Gabrielle Perry
Raleigh,NC
Summary
Detail-oriented Healthcare Operations and Patient Coordination Specialist with 3+ years of experience supporting clinical operations, patient access, referrals, and healthcare documentation. Skilled in eligibility verification, insurance benefits review, referral coordination, and front office workflow management in fast-paced medical environments. Experienced with Epic, Salesforce, and EHR systems while maintaining HIPAA compliance and high standards of data accuracy. Known for strong organizational skills, problem-solving, and the ability to collaborate with providers, patients, and insurance teams to ensure efficient care coordination.
Overview
5
5
years of professional experience
Work History
Front Office & Referral Coordinator
Little Oaks Pediatrics
03.2025 - Current
- Manage daily front desk operations including patient check-in/out, scheduling, and coordination of patient flow in a busy pediatric practice.
- Process specialty referrals and communicate with providers, patients, and outside offices to ensure timely care coordination.
- Verify insurance eligibility and benefits to support accurate billing and coverage verification.
- Handle Release of Information (ROI) requests and securely process medical records in compliance with HIPAA regulations.
- Train and support new front desk staff on office procedures, scheduling systems, and patient service standards.
- Maintain accurate patient records within the EHR system and resolve administrative issues to support efficient clinic operations.
Patient Access Coordinator & Patient Support Specialist
Advocate Aurora
Oak Lawn, Illinois
02.2023 - Current
- Monitor and process incoming referrals and scheduling requests, ensuring all documentation meets regulatory and provider requirements.
- Verify ICD-10 codes, physician signatures, and order accuracy before scheduling or processing referrals.
- Retrieve and review faxed orders from electronic referral systems, ensuring proper documentation is entered into patient charts.
- Collaborate with medical offices and insurance providers to validate authorizations and ensure timely approval for scheduled services.
- Schedule and coordinate a variety of diagnostic imaging procedures, including CT scans, MRIs, ultrasounds, DEXA scans, X-rays, and pulmonary function tests (PFTs), ensuring accuracy and proper documentation.
- Maintain and update referral tracking logs, communicating status updates to patients and providers as needed.
- Assist in compliance audits and implement workflow improvements to enhance operational efficiency.
Medical Office & Documentation Support Coordinator
NC Nephrology
Raleigh, NC
01.2021 - 01.2023
- Managed medical records review, documentation updates, and patient data entry in a high-volume specialty practice while maintaining strict HIPAA compliance.
- Performed detailed audits of patient files to ensure accuracy, completeness, and adherence to healthcare regulations.
- Supported patient scheduling, insurance verification, and front office administrative coordination.
- Worked closely with providers and clinical staff to resolve documentation issues and improve workflow efficiency.
Education
High School Diploma -
Franklinton High School
Franklinton, NC12-2020
Bachelor of Science - Health Information Management
Western Governer's University
09-2026
Skills
- Epic
- Salesforce
- EHR/EMR Systems
- Microsoft Word
- Microsoft Excel
- Insurance Eligibility Verification
- Referral Management
- Prior Authorization Coordination
- Documentation Review
- Healthcare Data Accuracy
- HIPAA Compliance
- Workflow Coordination
- Administrative Operations
- Patient Access Coordination
- Insurance Verification & Benefits Review
- Referral & Authorization Management
- Healthcare Documentation Review
- Front Office Operations
- Data Entry & Accuracy Audits
- Clinical Staff Coordination
- Patient Scheduling
- Process Improvement
- Cross-Functional Collaboration
Timeline
Front Office & Referral Coordinator
Little Oaks Pediatrics
03.2025 - Current
Patient Access Coordinator & Patient Support Specialist
Advocate Aurora
02.2023 - Current
Medical Office & Documentation Support Coordinator
NC Nephrology
01.2021 - 01.2023
High School Diploma -
Franklinton High School
Bachelor of Science - Health Information Management
Western Governer's University