Amber Garcia
Cedar Hill
Summary
Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Overview
17
17
years of professional experience
Work History
Patient Navigator/Authorization Coordinator/Patient Access Representative
Texas Health Organization for Physicians/Southwestern Health Resources
Arlington, TX
03.2014 - Current
- Process and complete referrals as directed by Primary Care Providers, following protocols and expectations.
- Communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and timely
- Obtain insurance authorizations
- Verify insurance eligibility and create estimates for upcoming appointments
- Cancel and reschedule patient appointments
- Communicate with healthcare providers and provide assistance where needed
Patient Services Coordinator (including Medical Records and Referrals)
Kwan K. Oei, MD
Fort Worth, Texas
08.2009 - 01.2014
- Assist with patient check in/check out
- Pharmacy Calls
- Referrals Specialist
- Medical Records
- Quality Audit of Scanned Document in Patient Charts
- Charge Entry
- Insurance Benefit Verification
- Multiline phone system
Education
Diploma - Insurance Coding and Billing Specialist
Concorde Career Institute
Arlington, Texas01-2008
Graduate - undefined
Cedar Hill High School
Cedar Hill, Texas06-2006
Skills
- Windows programs including Word, Excel and PowerPoint
- Lytec Medical, use of EMR (AllScripts, Epic, Flowcast)
- ICD-10 Medical Coding and Terminology
- Medical terminology
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Insurance verification
- Adaptability
Timeline
Patient Navigator/Authorization Coordinator/Patient Access Representative
Texas Health Organization for Physicians/Southwestern Health Resources
03.2014 - Current
Patient Services Coordinator (including Medical Records and Referrals)
Kwan K. Oei, MD
08.2009 - 01.2014
Graduate - undefined
Cedar Hill High School
Diploma - Insurance Coding and Billing Specialist
Concorde Career Institute