TAKYI ANTWI
HERNDON,VA
Summary
Dedicated administrative professional committed to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in data entry and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Associate
Inova
11.2022 - Current
- Documented personal information, insurance information and other important patient information
- Addressed patients inquiries and scheduling appointments
- Managed various types of paperwork and other clerical duties
- Handled billing issues between patients and insurance companies
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced environment.
Warehouse Associate
Amazon Fresh
06.2021 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Reduced order processing time through effective organization and prioritization of tasks.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Warehouse Associate
Amazon Flex
05.2020 - 05.2021
- Prepare orders with the use of technologies like smartphones and handheld devices.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Receive and prepare inventory for delivery
- Ensure products meet quality requirements
Receptionist
Riderwood Village
09.2016 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
Education
Bachelor Of Applied Science In Information Technology - Information Systems Technology
University of Maryland
College Park, MDDiploma - Business Administration
Montgomery Blair High School
Silver Spring, MD05.2016
Skills
- Extensive experience in providing patient service including patient registration in Epic, scheduling appointments, greeting at reception, check in/check out appointments, answering to patients' questions in person and over the phone and creating cases for their inquiries through their chart and routing them to the relevant party
- Ability to process all in-coming and out-going faxes in DCS / Unity
- Experience in processing medical record requests, verifying insurance with insurance companies
- Ability to train newly hired Patient Access Associates in Epic
- Proficient in spoken and written English
- Very efficient in Microsoft Office: Word, Excel, Access, PowerPoint
- Highly adaptive and comfortable with unconventional/alternative settings and situations
- Ability to ensure a project or task is completed accurately and in a timely fashion
- Superb interpersonal; ability to relate and deal with clients, employees, managers and co-workers
- Data entry proficiency
- Records Management
- Customer Service
- Multitasking and Organization
- Team Leadership
- Information Collection
- Statistical Data Management
- Punctual and Hardworking
- Attention to Detail
- Documenting and Recording Information
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
Timeline
Patient Access Associate
Inova
11.2022 - Current
Warehouse Associate
Amazon Fresh
06.2021 - 02.2022
Warehouse Associate
Amazon Flex
05.2020 - 05.2021
Receptionist
Riderwood Village
09.2016 - 03.2020
Bachelor Of Applied Science In Information Technology - Information Systems Technology
University of Maryland
Diploma - Business Administration
Montgomery Blair High School