Keri Fish
Summary
Results-driven Facility Manager skilled in employee supervision and operations oversight. Specializes in equipment maintenance, leadership, billing, and customer issue resolution. Committed to optimizing team performance and enhancing client satisfaction. Focused on problem-solving and building strong relationships to support team success.
Overview
8
8
years of professional experience
Work History
Patient Access Associate
R1 Rcm
Kyle
02.2025 - Current
- Greeted patients and ensured smooth check-in processes.
- Verified insurance information and collected necessary documents.
- Addressed patient inquiries and resolved concerns to enhance overall patient experience.
- Collaborated with team members to streamline front desk operations.
- Entered patient data into electronic health record systems accurately.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patients.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained policies and procedures regarding payment plans and financial assistance programs to patients.
- Resolved any issues that arose during registration process in a timely manner.
- Verified patient information through insurance eligibility checks.
- Provided customer service to address inquiries or complaints from patients or family members.
- Entered medical codes into the electronic health record system accurately.
- Processed payments for services rendered including co-pays and deductibles.
- Performed administrative tasks such as scanning documents into the EHR system.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Built positive relationships with patients to improve satisfaction scores and support optimal care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified documentation accurately to prevent errors affecting care delivery and payment processing.
Facility Manager
Commercial Laundry Co
Gulf Shores
03.2021 - 12.2024
- Inventory control. Ordered/unpacked items/products needed for the facility
- Maintained cleanliness and organization of facility, including regular cleaning of lint screens and dryer heating elements
- Inventory control. Ordered/unpacked items/products needed for the facility
- Received and sorted laundry items for cleaning
- Supported colleagues with tasks during peak hours
- Diagnosed machinery breakdowns and malfunctions to ensure timely repairs and continued operations
- Transported laundry to clients on pick-up/drop-off service
- Produced and maintained billing in QB for services provided to clients
Personal Assistant to the Owner
Atlas API Training
Gulf Shores
06.2018 - 03.2021
- Provided administrative support such as preparing letters, memos, faxes.
- Maintained accurate records of all financial transactions to support owner's decision-making.
- Handled confidential documents with discretion when required by the Owner.
- Managed confidential documents with a focus on maintaining privacy and security.
- Assisted in developing strategies that streamlined business operations and enhanced overall efficiency.
- Organized filing systems and databases for efficient retrieval of data related to owner's business activities.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
- Performed general office duties such as photocopying, scanning documents.
Bartender
Crossroads Saloon and Restaurant
Fredericksburg
- Greeted customers and delivered personalized service to enhance overall experience.
- Provided drink suggestions to customers based on their preferences.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored and managed guests' alcohol consumption to ensure safety and compliance with regulations.
- Greeted returning customers by name to enhance their experience.
- Effectively multitasked within fast-paced environment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Regional Manager
Wireless Advocates
San Antonio
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Mentored team members by demonstrating best practices for sales and customer service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coordinated inventory management and ensured accurate stock levels at locations.
- Facilitated regular team meetings to improve communication and operational efficiency.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
Office Administrative Assistant
Babcock Dermatology
San Antonio
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized and maintained filing systems, both paper and electronic.
- Directed clients and guests to appropriate departments and staff, enhancing visitor experience.
- Directed clients and guests to correct departments, rooms, and staff members.
Facility Manager
Youth Habitat of Texas
Kerrville
Education
High School Diploma -
Lockhart High School
Lockhart, TXSkills
- Patient intake coordination
- Patient flow management
- Patient data entry
- EHR documentation
- Patient financial counseling
- HIPAA compliance
- Appointment scheduling
- Payment processing
- Healthcare software skills
- Data entry proficiency
- Record keeping
- Process optimization
- Customer issue resolution
- Issue resolution management
- Service quality assessment
- Client relationship management
- Staff onboarding
- Team collaboration
- Conflict management
- Professional communication
- Clear communication
- Time optimization
- Task prioritization
- Attention to detail
- Problem resolution
- Data entry proficiency
- Networking skills
- Customer service leadership
Education and Training
other
References
References available upon request.
Timeline
Patient Access Associate
R1 Rcm
02.2025 - Current
Facility Manager
Commercial Laundry Co
03.2021 - 12.2024
Personal Assistant to the Owner
Atlas API Training
06.2018 - 03.2021
Bartender
Crossroads Saloon and Restaurant
Regional Manager
Wireless Advocates
Office Administrative Assistant
Babcock Dermatology
Facility Manager
Youth Habitat of Texas
High School Diploma -
Lockhart High School