Graciela Vara Reyes
Madisonville
Summary
Results-driven patient access representative specializing in enhancing patient experiences and financial accessibility. Proven ability to collaborate with teams to streamline processes and improve service delivery while ensuring regulatory compliance. Dedicated to prioritizing patient needs and supporting informed healthcare decisions.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Conifer Health
Frisco
08.2023 - 11.2025
- Facilitated efficient patient check-in and registration processes.
- Verified insurance eligibility and benefits promptly for all patients.
- Managed incoming calls with effective responses to patient inquiries.
- Assisted patients thoroughly with paperwork and documentation requirements.
- Applied HIPAA privacy and security regulations when handling patient information.
Front Office Team Leader
Healthpoint
Madisonville
04.2022 - 08.2023
- Supervised front office staff to optimize daily operations and patient satisfaction.
- Managed patient scheduling to ensure efficient appointment flow.
- Resolved patient inquiries and issues promptly while maintaining professionalism.
- Collaborated with healthcare providers to enhance communication processes.
Patient Access Representative
Conifer Health Solutions
Frisco
09.2018 - 04.2022
- Facilitated financial assistance through sliding scale assessments to enhance patient care accessibility.
- Delivered customer support by addressing patient needs promptly to ensure positive experiences.
- Prioritized patient needs and optimized delivery strategies to elevate quality of care.
- Clarified medical and administrative policies to improve patient understanding and compliance.
- Collaborated with a diverse team to achieve daily objectives and support long-term goals.
- Managed high-volume demands and complex projects effectively with team collaboration.
- Maintained compliance with legal health and safety regulations consistently.
- Organized office files systematically to improve efficiency and access.
Manager
Shell
Madisonville
08.2016 - 09.2018
- Developed and implemented strategies to optimize business operations and drive profit growth.
- Supervised teams, establishing clear objectives and performance-oriented policies.
- Coordinated training programs for new hires and ongoing staff retraining to ensure operational consistency.
- Created schedules and assignments aligned with short- and long-term business goals.
- Demonstrated safety procedures while monitoring compliance to safeguard staff and public.
- Contributed to decision-making through detailed reports on daily operations.
- Maintained current paperwork, ensuring compliance with internal standards and legal requirements.
Education
Medical Assistant - Medical Informatics
Huntsville Medical Assistant School
Huntsville, TX02-2026
High School Diploma - Madisonville, tx
Madisonville High School
Madisonville, tx05-2013
Skills
- Patient intake coordination
- Appointment scheduling
- Patient care
- Medical terminology
- Insurance verification
- Data entry
- Data analysis
- Customer relationship management
Languages
- Spanish
- English
Timeline
Patient Access Representative
Conifer Health
08.2023 - 11.2025
Front Office Team Leader
Healthpoint
04.2022 - 08.2023
Patient Access Representative
Conifer Health Solutions
09.2018 - 04.2022
Manager
Shell
08.2016 - 09.2018
Medical Assistant - Medical Informatics
Huntsville Medical Assistant School
High School Diploma - Madisonville, tx
Madisonville High School