Amy R. VanDerPoel-George
Longs,SC
Summary
Detail-oriented healthcare support specialist with hands-on experience in patient registration, insurance verification, EMR documentation, and outpatient scheduling. Known for managing high-volume front-desk tasks, explaining admission and financial processes clearly, and protecting patient information while supporting coordinated care across departments.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
McLeod Seacoast Hospital
Little River, South Carolina
07.2026 - Current
- Registered patients at McLeod Seacoast Hospital through accurate intake processes.
- Checked insurance eligibility and demographic details before registration.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Entered complete registration data into electronic health records.
- Updated electronic health records with complete patient registration data.
- Maintained HIPAA compliance while handling confidential patient information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Applied HIPAA privacy and security regulations while handling patient information.
- Informed patients of their financial obligations and collected fees at time of service for improved payment processing.
- Collected co-pays and other payments from patients at the time of service.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Set appointments and supported patient access across hospital departments.
- Assisted with scheduling outpatient appointments.
- Explained hospital policies, admission steps, and patient access requirements.
- Explained various admission forms and policies, acquiring signatures for consent.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on the patient.
- Resolved registration issues with nursing staff, physicians, and billing teams.
- Directed calls to appropriate staff efficiently and provided necessary information to enhance patient experience.
- Greeted patients with a warm welcome and assistance and visitors in a courteous and professional manner.
- Responded to patient inquiries regarding billing or financial matters.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Managed incoming faxes related to patient registration processes.
- Created new patient accounts in the EMR system.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements to ensure compliance and accuracy in patient registration.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transcribed practitioners' diagnoses and recommendations into medical records.
- Provided assistance to internal departments when needed.
Office Manager Infusion Department
Capital Health Medical Center Hopewell
Pennington, NJ
07.2021 - 06.2026
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Providing training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Instituted regular staff meetings to enhance communication flow across departments and improve interdepartmental collaboration
- Registration, insurance verification, prior authorizations, scheduling all outpatient treatment appointments
- Provided administrative support to multiple departments by handling various tasks simultaneously
- Screened and directed incoming calls, providing information and taking messages as necessary
Department Medical Secretary Radiation Oncology
Capital Health Medical Center Hopewell
Pennington, NJ
02.2014 - 07.2021
- Managed and maintained physician calendars, scheduling appointments and coordinating meetings
- Handled incoming calls, provided accurate information to callers, and maintained organized message records.
- Created correspondence reports, memos, and presentations for physicians using Microsoft Office Suite, ensuring clarity and professionalism.
- Adapted to changing demands, consistently delivering high-quality results in a fast-paced environment.
- Provided administrative support to multiple departments by handling various tasks simultaneously
- Completed disability paperwork and forms for patients, ensuring accuracy and compliance.
- Ordered office supplies and managed inventory to ensure smooth operations of the department.
Prior-Authorization Coordinator/Centralized Scheduler
Capital Health Medical Center Mercer
Mercer
02.2007 - 02.2014
- Ensured timely submission of complete and accurate pre-authorization requests to minimize delays in patient care
- Collaborated with healthcare providers to obtain necessary documentation and clinical information for pre-authorization requests
- Verified patient eligibility and benefits coverage to determine if pre-authorization was required
- Communicated with insurance companies to follow up on pending or denied pre-authorization requests
- Guided patients in understanding insurance coverage and clarified pre-authorization processes to enhance their experience and reduce confusion
- Maintained accurate electronic records of pre-authorization activities to ensure compliance and facilitate efficient processing
- Handled high volume of incoming calls from patients, healthcare providers, and insurance representatives to address pre-authorization inquiries and resolve issues
- Maintained confidentiality of patient information according to HIPPA regulations at all times
- Registered patients for outpatient services and scheduled all outpatient diagnostic tests.
Medical Secretary
Cardiology Consultants of Philadelphia
06.2000 - 02.2014
- Scheduled physician appointments and cardiac testing, verifying patient demographics and insurance for registration accuracy.
- Screened and directed incoming calls, ensuring accurate information delivery and timely message relaying.
- Processed FMLA forms to support employee leave requests efficiently.
Education
Associates of Science - Police Administration
Bucks County Community College
Newtown, Pa05-2012
Skills
- Passport/Navinetient registration
- EMR registration
- Claims verification
- Insurance Verification
- Prior authorization
- Patient scheduling
- Eligibility determination
- Medical billing
- Revenue cycle
- Insurance billing
- Financial transactions
- Medical coding
- ICD-9/ICD-10
- Medical terminology
- Electronic health records
- EMR
- EMR Systems
- Cerner systems
- Athena
- Epic registration
- Billing processes
- Billing support
- Medical scheduling
- Scheduling diagnostic procedures
- Appointment scheduling
- Appointment coordination
- Patient intake
- Patient evaluation
- Registration and admissions
- Healthcare systems navigation
- Process improvement
- HIPAA compliance
- Privacy regulations knowledge
- Conflict resolution
- Problem solving
- Customer service
- Professional communication
- Communication skills
- Attention to detail
- Data entry accuracy
- Multitasking and organization
- Varian/Ariaement
- Team collaboration
- Collaboration techniques
- Clear communication
- Phone and email etiquette
- Telephone etiquette
- Office coordination
- Clerical skills
- Medical recordkeeping
- Patient inquiry management
- Appointment reminders
- Fee collection
- Financial procedures adherence
- Registration management
- Paging systems
- Performance metrics
- Compliance knowledge
- Strong empathy
- Microsoft Office
- Microsoft Outlook
- EMR
- Data entry
- Medical billing codes
- Patient registration
- Fee collection
- Patient eligibility requirements
- Patient intake procedures
- Medical recordkeeping
- Medical billing codes
- Telephone etiquette
- Clerical skills
- Epic registration
- EMR charting
- Medical scheduling
- Office coordination
- Medical records
- Clear communication
- Time management
- Insurance verification
- Epic charting
- Medical office operations
Timeline
Patient Access Representative
McLeod Seacoast Hospital
07.2026 - Current
Office Manager Infusion Department
Capital Health Medical Center Hopewell
07.2021 - 06.2026
Department Medical Secretary Radiation Oncology
Capital Health Medical Center Hopewell
02.2014 - 07.2021
Prior-Authorization Coordinator/Centralized Scheduler
Capital Health Medical Center Mercer
02.2007 - 02.2014
Medical Secretary
Cardiology Consultants of Philadelphia
06.2000 - 02.2014
Associates of Science - Police Administration
Bucks County Community College