Samantha Gordon
Philadelphia,PA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
15
15
years of professional experience
Work History
Patient Access Representative / Radiology Dept
Cooper University Health
Camden, New Jersey
09.2025 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and collecting deposits and co-payments.
- Obtain necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Conducted financial counseling, explaining payment options and assistance programs for X-Rays, MRIs, CTs, US, and labs, enhancing patient understanding and access to services.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Pre Reg all incoming patients for Mammograms & Ultrasounds and Biopsy's daily.
- Transcribed x-ray orders in epic for the radiologist to provide services.
Patient Service Representative -Floater & Trainer
Main Line Health System
Newtown Square, Pennsylvania
10.2023 - 08.2025
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Evaluated training effectiveness through participant feedback and assessments.
- Trained newly hired PSR's for their designated sight duties and responsibilities.
- Verified insurance information, collected payments, referrals and scheduled appointments.
Scheduling & Pre-cert Representative
Premier Orthopedics - Imaging Dept
Havertown, Pennsylvania
06.2022 - 10.2023
- Scheduled patient appointments, ensuring efficient radiology flow and patient satisfaction.
- Obtained prior authorization for all CTs & MRIs prior to patient's appointments in Navient
- Utilize verification tools for accurate insurance precertification's.
- Educated patients about preparation for various imaging tests and procedures.
- Advised patient of copays due at time of services.
- Assisted patients with scheduling and coordinating imaging appointments.
Patient Advocacy /Provider Credentialing / Trainer
MedRisk
King of Prussia, Pennsylvania
10.2018 - 06.2022
- Coordinated credentialing processes for healthcare providers and facilities.
- Managed Credentialing for 200 + providers, ensuring compliance with regulatory standards.
- Reviewed and verified provider documentation for accuracy and completeness.
- Trained new hires virtually during Covid-19 maintaining team productivity.
- Verified all worker comp cases and provided therapy locations in all stated for patient to obtain therapy.
- Coordinated patient-provider matches for better rehabilitation results.
- Collaborated with management to assess training needs across departments.
Receptionist Scheduler - ENT & OHBGYN Practice
Temple University Health System
Philadelphia, Pennsylvania
02.2017 - 05.2018
- Greeted patients and visitors warmly upon arrival at the health system.
- Scheduled appointments and coordinated with medical staff for patient visits.
- Assisted in processing insurance information for patients during check-in.
- Collaborated with team members to streamline front desk operations effectively.
- Scheduled and confirmed appointments.
- Obtain referrals and authorizations for services being rendered.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Participated in credit and collections activities.
Admissions & Emergency Department Registrar / PT
Jefferson Health System
Philadelphia, Pennsylvania
07.2011 - 07.2017
- Facilitated insurance verification processes for incoming patients efficiently.
- Confirmed patient demographics, collected copays and verified insurance.
- Processed patient insurance information and billing paperwork.
- Assisted in the preparation of patient charts for medical assessments.
- Coordinated communication between medical staff and patients during emergency visits.
Patient Service Representative
Children's Hospitals
Philadelphia, Pennsylvania
05.2015 - 02.2017
- Maintained accurate patient information in databases for efficient access.
- Facilitated communication between families and healthcare providers effectively.
- Scheduled and coordinated appointments using electronic health record systems.
- Assisted patients during check-in and check-out processes seamlessly.
- Educated families on hospital policies, services, and resources available.
- Assisted with all Refugee Patients weekly
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
Education
Associates In Healthcare Management -
Delaware County Community College
Media, PA06-2007
Certificate In Health Care Management -
Delaware County Community College
Media, PA09-2005
High School Diploma -
William H Maxwell Vocation High School
Brooklyn, NY06-1990
Skills
- Patient registration
- Insurance verification
- Medical record management
- Pre-authorization processing
- EPIC charting
- Healthcare compliance
- Type 40 wpm
- Microsoft Word, Power Point, Outlook, Excell
- EPIC, IDX, SMS, Tele Tracking, Well Soft
- Navinet, Promise, AIMS, Availity, Cigna, Evercore, Humanna, Pears Portal, RAD MD, United Health Care, All Scripts, One Call, Mutual of Omaha, & Passport
Timeline
Patient Access Representative / Radiology Dept
Cooper University Health
09.2025 - Current
Patient Service Representative -Floater & Trainer
Main Line Health System
10.2023 - 08.2025
Scheduling & Pre-cert Representative
Premier Orthopedics - Imaging Dept
06.2022 - 10.2023
Patient Advocacy /Provider Credentialing / Trainer
MedRisk
10.2018 - 06.2022
Receptionist Scheduler - ENT & OHBGYN Practice
Temple University Health System
02.2017 - 05.2018
Patient Service Representative
Children's Hospitals
05.2015 - 02.2017
Admissions & Emergency Department Registrar / PT
Jefferson Health System
07.2011 - 07.2017
Associates In Healthcare Management -
Delaware County Community College
Certificate In Health Care Management -
Delaware County Community College
High School Diploma -
William H Maxwell Vocation High School