Leticia Salinas
Tucson,Arizona
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
12
12
years of professional experience
Work History
Patient Access Representative -Emergency Dept
Northwest Hospital -Houghton
06.2023 - 04.2024
- Achieved recognition as one of the top five collectors, highlighting exceptional revenue generation capabilities.
- Elevated patient satisfaction scores through compassionate and transparent financial communication.
- Obtained required documentation and accurately entered data into EMR systems, enhancing efficiency and accuracy in patient registration.
Patient Access Representative-Emergency Dept
Banner University Medical Center South
02.2015 - 10.2021
- Exceeded department POS collection goals, achieving 175% in 2018, 245% in 2019, and 184% in 2020.
- Enhanced front-desk workflow by organizing patient documentation and maintaining accurate electronic medical records.
- Provided patients with clear, upfront communication about insurance coverage and financial obligations, enhancing trust and satisfaction.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Financial Services Rep- Psychiatry Dept
Banner University Medical Center Tucson Campus
11.2011 - 02.2015
- Demonstrated emotional intelligence by calmly managing crisis calls, actively listening, and offering compassionate support under pressure.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Education
Medical Billing And Coding Certificate -
LS Coding & Education LLC
Tucson, AZ08-2025
Skills
- Healthcare administration
- Knowledge of medical terminology
- Insurance verification
- Experience with EMR applications
- Knowledge of medical coding
- Crisis response
- Insurance authorizations
- Patient registration
Timeline
Patient Access Representative -Emergency Dept
Northwest Hospital -Houghton
06.2023 - 04.2024
Patient Access Representative-Emergency Dept
Banner University Medical Center South
02.2015 - 10.2021
Patient Financial Services Rep- Psychiatry Dept
Banner University Medical Center Tucson Campus
11.2011 - 02.2015
Medical Billing And Coding Certificate -
LS Coding & Education LLC
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