Summary
Overview
Work History
Education
Skills
Bee Award Winner
Languages
Timeline
Generic

Claudia Cordova

Healthcare Professional
La Puente,CA

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail. Recognized BEE Award Winner for excellence in patient service.

Overview

16
16
years of professional experience

Work History

Patient Access Representative III

City of Hope National Medical Center
11.2021 - 12.2024
  • Managed scheduling and coordination for 100+ daily patient appointments across multiple departments, ensuring timely and efficient care.
  • Obtained necessary patient signatures for HIPPA privacy laws and treatment consents ensuring full regulatory compliance.
  • Enhanced patient experience by creating a welcoming environment and streamlining check-in processes, reducing wait times by 15%.

Administrative Assistant Temp

City of Hope National Medical Center
01.2020 - 11.2021
  • Provided high level administrative support to the executive team, including managing calendars and coordinating meetings.
  • Performed data entry of confidential patient records with 100% compliance to privacy laws.
  • Assisted in preparation of reports and correspondence, ensuring accuracy and professionalism.

Office Administrative Assistant

Los Angeles County Office of Education
02.2019 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.

Front and Back Office Medical Assistant

Select Medical dba Concentra
08.2012 - 06.2018
  • Managed front and back office duties for a high-volume medical clinic, serving 80+ patients daily.
  • Performed clinical duties, including vital sign monitoring, administering injections, and drawing blood samples.
  • Promoted a collaborative work environment, improving teamwork and communication across departments.

Assistant Manager

Healthpointe Medical Group
04.2009 - 03.2012
  • Supervised a team of 15+ medical assistants, overseeing daily operations and ensuring adherence to clinic protocols.
  • Created invoices, processed payments, and maintained financial records with 99% accuracy.
  • Liaised between HR and management to recruit, interview, and onboard new employees.

Education

Certified Medical Assistant -

United Education Institute
Huntington Park, CA
11.1996

Skills

  • Healthcare Administration
  • Medical Software and systems: EPIC, Peoplesoft, EMR
  • Scheduling & Coordination: provider calendar management
  • Office Administration: Microsoft Office (Word, Excel, Outlook, Teams) data entry, policy compliance
  • Patient &Customer Service: HIPPA compliance, problem solving
  • Bilingual: Fluent in Spanish and English

Bee Award Winner

Awarded for exceeding in everyday patient expectations and delivering compassionate care. 

Languages

Spanish
Full Professional

Timeline

Patient Access Representative III

City of Hope National Medical Center
11.2021 - 12.2024

Administrative Assistant Temp

City of Hope National Medical Center
01.2020 - 11.2021

Office Administrative Assistant

Los Angeles County Office of Education
02.2019 - 12.2019

Front and Back Office Medical Assistant

Select Medical dba Concentra
08.2012 - 06.2018

Assistant Manager

Healthpointe Medical Group
04.2009 - 03.2012

Certified Medical Assistant -

United Education Institute

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