Shakira Nunez
Miami,USA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
University of Miami Health System
North Miami, FL
01.2026 - Current
- Managed patient registration processes in a fast-paced healthcare environment.
- Coordinated appointment scheduling across medical departments to optimize patient flow.
- Answered incoming phone calls promptly and professionally to ensure effective communication.
- Greeted patients and visitors at the front desk with professionalism and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
Referral and Authorization Coordinator
North Beach Vascular
Aventura, US
06.2022 - 01.2026
- Managed communication with insurance providers for verification of coverage.
- Reviewed clinical documentation to ensure compliance with authorization requirements.
- Coordinated patient authorizations for vascular procedures and treatments.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Educated patients about the authorization process and required documentation.
Referral Coordinator
Retina Macula Specialists of Miami
Miami, US
08.2020 - 06.2022
- Coordinated patient referrals to specialists, ensuring timely scheduling and follow-up.
- Reviewed demographic, clinical, and insurance information, enhancing accuracy of referrals to specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated with healthcare providers to confirm referral details, improving accuracy and completeness.
Front Desk/Surgical Coordinator
MIAMI CARDIOLOGY CONSULTANTS
Miami, US
06.2019 - 08.2020
- Coordinated surgical schedules for multiple cardiology procedures.
- Assisted patients with pre-operative and post-operative instructions.
- Prepared and maintained surgical documentation for patient records.
- Collaborated with insurance providers for pre-authorization of procedures.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
Technician/Sales Representative
Visionworks
Miami, US
08.2017 - 06.2019
- Assisted customers with eyewear selection and fitting processes.
- Educated customers on proper eyewear care and maintenance techniques.
- Managed appointment scheduling for eye exams and consultations efficiently.
- Maintained inventory of optical supplies and equipment for timely service.
- Collaborated with team members to streamline workflow in the lab area.
Education
High school diploma -
Miami Central Senior High School
Miami, FL08-2016
Skills
- Patient registration
- Insurance verification
- Medical billing
- Healthcare Administration
- Medical terminology
- Patient Management Software
- EMR Systems
- Healthcare IT Systems
- Microsoft Word
- Microsoft Outlook
Additional Information
Self-motivated, productive, and extremely organized, Passionate about achieving, Great personality, Interactive, Fast Learner
Languages
- Spanish, Expert
- English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Access Representative
University of Miami Health System
01.2026 - Current
Referral and Authorization Coordinator
North Beach Vascular
06.2022 - 01.2026
Referral Coordinator
Retina Macula Specialists of Miami
08.2020 - 06.2022
Front Desk/Surgical Coordinator
MIAMI CARDIOLOGY CONSULTANTS
06.2019 - 08.2020
Technician/Sales Representative
Visionworks
08.2017 - 06.2019
High school diploma -
Miami Central Senior High School