Catherine Gallant
Texarkana
Summary
Detail-oriented Patient Access Representative with experience in managing admissions and optimizing insurance workflows. Skilled in effective communication and project management, dedicated to improving patient access and overall care delivery across healthcare facilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Christus St. Michael Rehabilitation Hospital
Texarkana
06.2025 - Current
- Managed pre-registration, processed admissions, explained insurance benefits, and guided patients through consent forms to ensure smooth patient admissions.
- Streamlined insurance verification and preauthorization workflows across four Christus inpatient rehabilitation facilities, enhancing patient care delivery through timely processing.
- Managed business office operations by maintaining optimal supply inventory levels, coordinating procurement, and executing diverse administrative tasks to support daily workflows.
Patient Service Representative
Genesis Primecare
Texarkana
10.2024 - 05.2025
- Thrived in a fast-paced medical environment, efficiently managing front-office operations and intake for 70+ patients per day.
- Enhanced patient experience and clinic flow through effective appointment scheduling and clear explanations of insurance benefit coverages.
- Delivered dual-clinic administrative support, effectively adapting to workflows of primary care and walk-in/urgent care providers.
- Facilitated business office operations by delivering reliable administrative support to staff, ensuring daily efficiency.
Navigation Support Coordinator
Imagine360
Remote
10.2023 - 05.2024
- Coordinated with corporate organizations to secure tailored healthcare solutions and provider networks, enhancing employee access to optimal healthcare options.
- Collaborated with insurance companies to establish single-case agreements for out-of-network services, ensuring continuity of care for patients.
- Researched and verified patient insurance networks, connecting individuals with compatible healthcare providers to improve access to cost-effective care.
Education
Master of Health Administration - Healthcare Administration
Louisiana State University - Shreveport
Shreveport, LA09-2026
Bachelor of Science - Public Health
Stephen F Austin State University
Nacogdoches, TX05-2023
Skills
- Patient care coordination
- Health insurance verification
- Patient registration
- Data management
- Healthcare administration
- Effective communication
- Epic EHR proficiency
- Microsoft and Google applications
Certification
- Certified Medical Administrative Assistant - National Healthcareer Association -
Timeline
Patient Access Representative
Christus St. Michael Rehabilitation Hospital
06.2025 - Current
Patient Service Representative
Genesis Primecare
10.2024 - 05.2025
Navigation Support Coordinator
Imagine360
10.2023 - 05.2024
Master of Health Administration - Healthcare Administration
Louisiana State University - Shreveport
Bachelor of Science - Public Health
Stephen F Austin State University