Raenesha Benson
Advocate Health Care
Charlotte,NC
1
Language
1
Certification
6
years of professional experience
Results-oriented Psychology graduate and MBA candidate with experience in healthcare and sales. Skilled in building relationships, communicating with diverse stakeholders, and understanding customer needs in quota-driven environments. Background includes direct work with patients and healthcare providers, supported by a foundation in behavioral science and business. Aiming to leverage healthcare knowledge and consultative sales skills as a Pharmaceutical Sales Representative.
Work History
Patient Access Representative
3 Years 3 Months- Facilitated insurance verification and benefits confirmation for patients, ensuring accurate coverage information.
- Conducted regular audits of data entry for compliance with organizational standards, maintaining accuracy in records.
- Managed patient appointment scheduling and registration processes to enhance overall efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to streamline patient flow and improve operational workflow.
- Trained new employees on patient access protocols and system navigation to promote consistency.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Sales Associate
2 Years- Led sales initiatives, enhancing customer engagement and satisfaction in high-volume retail environment.
- Trained and mentored new team members on product knowledge and service standards.
- Collaborated with visual merchandising team to maintain appealing store presentation and displays.
- Improved inventory management processes, ensuring optimal stock levels and product availability.
- Built relationships with customers to encourage repeat business.
Dispatcher
3 Months- Managed communication between emergency services and hospital personnel to optimize resource allocation.
- Coordinated emergency response efforts among medical staff and departments to ensure timely patient care.
- Oversaw scheduling of transport services, maintaining efficient workflow for patient transfers.
- Trained new dispatchers on protocols and procedures, enhancing team performance and service reliability.
Education
Bachelor of Science - Applied Psychology
- Dean's List [2021-2022]
- [Psychology Club] Member
- [National Society of Leadership and Success] Member
MBA - Business Administration
Skills
Relationship management
Client relationship building
Sales relationship management
Client management
Product knowledge
Product knowledge
Needs assessment
Sales management
Market analysis
Market analysis
Account management
Patient care coordination
Certification
- [Registered Behavioral Tech], [Mosaic/ Pediatric Advance Therapy]
- [Notary Public of NC] - 2025
Languages
Spanish
Limited Working
Timeline
Patient Access Representative
Advocate Health Care
05.2023 - CurrentRead More
Sales Associate
Nordstrom
11.2022 - 11.2024Read More
Dispatcher
University Of Cincinnati Medical Center
06.2020 - 09.2020Read More
North Carolina A&T State University
Bachelor of Science from Applied Psychology
Read More
University of Phoenix
MBA from Business Administration
Read More