ASHLEY WASHINGTON
Columbus
Summary
Healthcare professional with experience in patient access roles, ensuring smooth patient registration and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
18
18
years of professional experience
Work History
Radiology Patient Access Representative
Nationwide Children’s Hospital
04.2023 - Current
- Obtains accurate demographic, insurance, and physician information.
- Accurately update patient appointment status in scheduling system.
- Perform medical record merges in RIS and PACS
- Provides support for Radiologist in the reading room area.
- Operate communication systems including, but not limited to; telephone, vocera, paging system, multi-function devices (fax/printer/copier/scanner)
- Assist in the training and development of new employees.
- Performs other related duties as assigned.
Unit Coordinator
Nationwide Children’s Hospital
03.2021 - 04.2023
- Prepares and maintains the patient’s medical records.
- Operate communication systems including; but not limited to telephone, paging system, pneumatic tube and multi-function devices i.e. fax/printer/copier/scanner.
- In emergency situations, initiates Code Blue/Medical Assist/ACT and providing all required information confirm with staff call was placed.
- Monitor and maintain unit as required by regulatory agencies and document appropriately.
- Maintain unit supply of computer down-time forms and implement the down time procedure for the staff.
- Clean, order and stock clerical, educational and clinical supplies.
- Acts as a preceptor for orientation and training of other Unit Coordinator staff.
Security Guard
Securitas Security
11.2016 - 04.2019
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Prepares logs, badges and reports as required.
Customer Service Associate
Sam's Club
09.2015 - 04.2016
- Open and close registers before and after shift.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Greeted customers entering establishments.
- Worked closely with management and other employees to ensure company polices were maintained throughout the shift.
Cage Cashier
Scioto Downs
05.2012 - 09.2015
- Responsible for various cash transactions and answering customer questions in a courteous and professional manner.
- Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.
- Keeping cash drawer balanced and impressed and ensuring that all casino funds are secured when not in use.
- Verifying and documenting personal identification information for checks and cash advance transactions.
- Comply with all company standard operating procedures, gaming regulations, and federal regulations, including Title 31 compliance.
Direct Care Assistant
Heinzerling Foundation
04.2011 - 06.2011
- Provide direct care to assigned male and female residents.
- Maintain adequate personal hygiene of assigned residents, including bathing, grooming, changing diapers, dressing, feeding, and positioning residents.
- Participate in the development and implementation of assigned residents’ individual programs.
- Properly uses and cares for residents’ personal equipment.
- Assists with or performs care procedures or routines as requested.
- Uses acceptable language and tone of voice.
- Works with team members to evaluate residents’ present abilities, progress and potential.
- Participates in resident activities including field trips.
Medical Assistant
Heaton Family Chiropractic
11.2009 - 05.2010
- Assist patients with insurance forms and claims.
- Call or fax prescriptions to pharmacies.
- Change dressings.
- Clean and maintain instruments and medical equipment.
- Collect data about previous health, medical and surgical history from patients.
- Handle and route office mail.
- Manage medical records.
- Manage specialty referrals.
Customer Service Representative
Sears (Eastland/Westland Mall)
01.2008 - 10.2008
- Open and close registers before and after shifts for multiple departments throughout the store.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Greeted customers entering establishments.
- Worked closely with management and other employees to ensure company polices were maintained throughout the shift.
Security Guard
Securitas Security
10.2007 - 12.2007
- Observes and reports activities and incidents.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, etc.
- Prepares logs and reports as required.
Education
Medical Assistant Certificate -
Everest Institute
11.2009
High School Diploma - undefined
Marion Franklin High
06.2006
Skills
- Customer service
- Multitasking and organization
- Patient registration
- Phone and email etiquette
Timeline
Radiology Patient Access Representative
Nationwide Children’s Hospital
04.2023 - Current
Unit Coordinator
Nationwide Children’s Hospital
03.2021 - 04.2023
Security Guard
Securitas Security
11.2016 - 04.2019
Customer Service Associate
Sam's Club
09.2015 - 04.2016
Cage Cashier
Scioto Downs
05.2012 - 09.2015
Direct Care Assistant
Heinzerling Foundation
04.2011 - 06.2011
Medical Assistant
Heaton Family Chiropractic
11.2009 - 05.2010
Customer Service Representative
Sears (Eastland/Westland Mall)
01.2008 - 10.2008
Security Guard
Securitas Security
10.2007 - 12.2007
High School Diploma - undefined
Marion Franklin High
Medical Assistant Certificate -
Everest Institute
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