Heather Rose
Mechanicsburg,PA
Summary
Dynamic Patient Access Associate at Penn State Health Hampden Medical Center, skilled in patient intake and HIPAA compliance. Proven ability to enhance patient experiences through effective communication and detail-oriented registration processes. Committed to optimizing workflows and fostering a welcoming environment, ensuring seamless operations and high satisfaction levels.
Overview
16
16
years of professional experience
Work History
Patient Access Associate
Penn State Health Hampden Medical Center
Enola, Pennsylvania
07.2025 - Current
- Welcomed patients and families upon arrival at medical center, ensuring a positive first impression.
- Collected and verified patient information for accurate registration.
- Verified demographics and insurance information for patient registration in computer system.
- Assisted patients in completing necessary paperwork and forms.
- Obtained signatures for privacy laws and treatment consent.
- Applied HIPAA privacy and security regulations while managing patient information.
- Updated personal and financial information from patients to maintain accurate and organized records.
Direct Support Professional
Keystone Human Services
Enola, Pennsylvania
05.2021 - 03.2025
- Supported individuals with disabilities in daily living activities and personal care.
- Assisted individuals with personal care, meal preparation, and medication reminders.
- Facilitated communication between clients and families, improving relationships and support.
- Accompanied individuals on outings, promoting independence and community involvement.
- Implemented recreational activities to enhance social skills and engagement.
- Maintained accurate documentation of client progress and incidents.
Teacher
KinderCare Learning Centers
Enola, Pennsylvania
07.2013 - 05.2019
- Fostered nurturing classroom environment that supported diverse learning needs, enhancing student engagement.
- Implemented daily activities to promote social and emotional development, contributing to a positive classroom atmosphere.
- Developed meaningful projects enabling students to apply knowledge in real-world contexts.
- Collaborated with parents to provide regular updates on children's progress, strengthening home-school connections.
- Supervised students during classroom hours and breaks, ensuring safety and engagement.
Assistant Manager
Ruby Tuesday
Mechanicsburg, Pennsylvania
04.2010 - 07.2013
- Supervised staff training on customer service best practices to enhance guest experiences.
- Resolved guest complaints promptly to maintain high levels of satisfaction.
- Resolved customer service inquiries promptly to enhance guest satisfaction.
- Coordinated staff scheduling and delegated duties to maximize team effectiveness.
- Streamlined daily operations to improve overall restaurant efficiency.
- Enforced health and safety regulations to ensure a secure environment.
- Maintained up-to-date knowledge of products and services offered by the company.
Education
CDA - Early Education
Rassmusan College
Online09-2017
High School Diploma -
Mechanicsburg Area High School
Mechanicsburg, PA06-1995
Skills
- Patient intake processing
- HIPAA compliance
- Health record management
- Scheduling coordination
- Data entry proficiency
- Patient interaction
- Patient education
- Patient advocacy
- Optimized workflows
- Time management
- Detail-oriented approach
- CPR and first aid certification
- Regulatory compliance
- Collaboration techniques
- Effective communication
- Verbal communication
- Parent communication
- Leadership skills
- Activities of daily living
Timeline
Patient Access Associate
Penn State Health Hampden Medical Center
07.2025 - Current
Direct Support Professional
Keystone Human Services
05.2021 - 03.2025
Teacher
KinderCare Learning Centers
07.2013 - 05.2019
Assistant Manager
Ruby Tuesday
04.2010 - 07.2013
CDA - Early Education
Rassmusan College
High School Diploma -
Mechanicsburg Area High School