Nicole Irish
Tacoma,WA
Summary
Detail-oriented Patient Access Representative skilled in electronic medical records and appointment scheduling. Proven ability to enhance patient flow and streamline registration processes while ensuring regulatory compliance.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Franciscan Medical Group
Tacoma, Washington
07.2025 - Current
- Scheduled patient appointments using an electronic health record system to enhance patient flow.
- Collected and verified patient information to ensure accurate registration.
- Coordinated insurance verification and communicated coverage details to ensure patient understanding.
- Managed phone calls, addressing patient questions and concerns to improve overall satisfaction.
- Established patient accounts in the electronic medical record system to streamline registration processes. in the EMR system.
- Collected co-pays and other payments from patients at time of service.
- Maintained confidentiality of patient records in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated effectively with medical staff regarding patient needs and inquiries.
Patient Care Coordinator
Nw Sports Physical Therapy
Tacoma, Washington
02.2024 - 07.2025
- Coordinated communication between patients and healthcare providers.
- Assisted with insurance verification and streamlined patient intake processes for improved service delivery.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled patient appointments and coordinated office operations to enhance patient flow.
- Handled patient inquiries and resolved scheduling conflicts to maintain appointment integrity.
- Collaborated with physical therapists to optimize patient care workflows.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Supported administrative tasks to ensure smooth clinic operations.
Paraeducator
University Place School District
University Place, Washington
09.2018 - 02.2024
- Supported teachers in implementing individualized education plans for diverse learners.
- Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
- Consulted with teachers on student progress and IEP adjustments, ensuring tailored support for individual needs.
- Participated in meetings regarding IEPs and 504 plans for students with special needs.
- Attended professional development workshops related to working with special needs children.
- Served as classroom aide to teachers and worked one-on-one with special needs students.
- Assisted in classroom management to maintain a positive learning environment.
- Engaged students in interactive learning activities, increasing participation and enthusiasm.
- Encouraged social interaction among students to foster teamwork and communication.
- Collaborated with educators to modify instructional materials, enhancing accessibility for diverse learners.
- Assisted teachers in preparing materials for lessons and activities.
- Supported instructional aides in providing assistance to teachers during class time.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Managed distracting or inappropriate classroom behavior.
- Prepared visual aids, equipment, and classroom displays to foster learning.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
Education
Associate of Arts - Elementary Education
Pierce College
Steilacoom, WA06-2023
High School Diploma -
Curtis Senior High School
University Place, WA06-2002
Skills
- Electronic medical records
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient intake processing
- Payment processing
- Regulatory compliance
Timeline
Patient Access Representative
Franciscan Medical Group
07.2025 - Current
Patient Care Coordinator
Nw Sports Physical Therapy
02.2024 - 07.2025
Paraeducator
University Place School District
09.2018 - 02.2024
Associate of Arts - Elementary Education
Pierce College
High School Diploma -
Curtis Senior High School