Krystle Daughtridge
Rocky Mount,NC
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
UNC Nash Health Care Systems
Rocky Mount, NC
03.2017 - 11.2024
- Greeted patients and families to create welcoming environment.
- Collected patient information and verified insurance details efficiently.
- Assisted patients with registration processes and documentation requirements.
- Managed incoming calls to address patient inquiries promptly.
- Ensured compliance with health regulations and privacy standards consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Assisted with preparing daily cash reports for accounting department.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
Lead Teacher
A Place To Grow Childcare Center
Nashville, North Carolina
03.2012 - 02.2013
- Developed lesson plans that engage children's interests and support their learning.
- Supervised classroom activities to ensure a safe and nurturing environment.
- Collaborated with parents to discuss children's progress and address concerns.
- Implemented age-appropriate educational programs based on developmental milestones.
- Evaluated children's progress through observations and assessments regularly.
- Maintained classroom organization and cleanliness to promote a positive learning space.
- Worked with teachers to design interactive lessons and increase student success.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Developed and implemented strategies to improve student learning outcomes.
- Researched books and supplemental materials to use with lesson plans.
- Involved parents in student learning to increase family interaction and student support.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
Cashier
Remedy This Naturally
Rocky Mount, NC
01.2011 - 02.2012
- Managed cash register operations and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate records of cash flow and transaction logs daily.
- Handled returns and exchanges according to store policies and procedures.
- Monitored inventory levels at the front end and reported shortages promptly.
- Ensured cleanliness and organization of checkout area for optimal presentation.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Getzville, NY12-2016
High School Diploma -
Rocky Mount Senior High
Rocky Mount, NC06-2007
Skills
- Patient registration
- Electronic medical records
- HIPAA compliance
- Customer relationship management
- Data entry accuracy
- Attention to detail
- Effective communication
- Health insurance knowledge
- Medical terminology
- Electronic health records
- Reliability
- Quality assurance
References
References available upon request.
Timeline
Patient Access Representative
UNC Nash Health Care Systems
03.2017 - 11.2024
Lead Teacher
A Place To Grow Childcare Center
03.2012 - 02.2013
Cashier
Remedy This Naturally
01.2011 - 02.2012
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
High School Diploma -
Rocky Mount Senior High
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