Dariel DeMota
Bayonne,NJ
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences. communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Automated Health Systems Inc.
Marlborough, MA
04.2024 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Effectively managed high call volumes (100-150 daily), providing timely and accurate support for patient scheduling, insurance verification, and medical inquiries
- Stayed calm under pressure to and successfully dealt with difficult situations
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medical Receptionist
Howard S Goldberg Dermatology
Swampscott, Massachusetts
08.2022 - 03.2024
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed data entry tasks related to billing and collections procedures.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Completed relevant insurance and other claim forms.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Sales Supervisor
Zara'sGlam
Swampscott, MA
03.2018 - 12.2022
- Organized and updated schedules to optimize coverage for expected customer demands.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Reviewed customer complaints to determine appropriate methods for resolution.
Receptionist/Office Assistant
PhysicianOne-MobileResponse
Lynn, MA
08.2021 - 03.2022
- Provided general office administration, including correspondence, filing and spreadsheet development
- Pandemic driven
- Fast paced environment of continuous improvement
- Maintained the strictest confidentiality in compliance with HIPAA guidelines
- Worked outdoors standing 90% of the work shift
- Observation of patients self-swapped collection for Covid screening
- Welcome check-in and prepare patience for their visit
- Utilize mobile technologies effectively to streamline communication and data collection processes, ensuring prompt response times and efficient patient care in a fast-paced, pandemic-driven environment
- Coordinate and oversee mobile response operations in Lynn and Revere, MA, ensuring timely and efficient delivery of healthcare services to patients in need
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Site Specialist
Adecco-Lynn
Boxford, Danvers
02.2021 - 07.2021
- Observation of patients (students and faculties) for collection for Covid screening
- Educate patients for Covid screening
- Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects
- Resolved issues between employees and customers using company policies
- Assisted in administrative duties for the office team, including making phone calls, copies and schedules
- Implement and maintain a comprehensive site safety and health program, ensuring adherence to all occupational safety and health regulations and standards for the protection of all personnel on the construction site
Curative
Danvers, MA
02.2020 - 03.2021
- Complied with safe operating practices and assessed operational procedures against best practices
- Facilitated change management activities for department and staff of 50 individuals
- Resolved issues between employees and customers using company policies
- Provided general office administration, including correspondence, filing and spreadsheet development
- Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects
Receptionist
NewHorizonMedical
Lynn, MA
08.2019 - 11.2020
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information
- Kept reception area clean and neat to give visitors a positive first impression
- Assisted in administrative duties for the office team, including making phone calls, copies, and schedules
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred caller to appropriate personnel
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
Education
Some College (No Degree) - Business Administration and Management
Niagara University
Niagara Falls, NYHigh School Diploma -
Lynn English High School
Lynn, MA06-2016
Skills
- Medical office administration
- Billing support
- Telephone etiquette
- Medical terminology
- Patient registration
- EMR / EHR
- Records management
- Insurance verification
- Appointment scheduling
- Insurance verifications
- Workflow optimization
- HIPAA guidelines
- Front desk operations
- Typing and filing
- Patient callbacks
- Electronic medical records
- HIPAA compliance
- Medical charting
- Referral verification
- Co-payment collection
- Office administration
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- EMR
References
- Doreen McCarthy, Howard Goldberg Dermatology, 9784061807
- Shanice Rogers, 7815134329
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Automated Health Systems Inc.
04.2024 - 10.2024
Medical Receptionist
Howard S Goldberg Dermatology
08.2022 - 03.2024
Receptionist/Office Assistant
PhysicianOne-MobileResponse
08.2021 - 03.2022
Site Specialist
Adecco-Lynn
02.2021 - 07.2021
Curative
02.2020 - 03.2021
Receptionist
NewHorizonMedical
08.2019 - 11.2020
Sales Supervisor
Zara'sGlam
03.2018 - 12.2022
Some College (No Degree) - Business Administration and Management
Niagara University
High School Diploma -
Lynn English High School