Deliyah Whitney
East Saint Louis,IL
Summary
Compassionate Clinical Medical Assistant with expertise in patient access, appointment scheduling, insurance verification, and electronic health records. Skilled in medical terminology, vital signs, EKG procedures, and HIPAA compliance. Proven ability to maintain accurate medical records and coordinate patient care in hospital and outpatient settings while ensuring confidentiality and delivering high-quality service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
PATIENT ACCESS REPRESENTATIVE
Mercy Health
07.2024 - Current
- Provide professional, compassionate patient service throughout the registration and check-in process.
- Obtained and verified patient demographic, insurance, and identification information to ensure accuracy of medical records.
- Manage patient appointments and coordinate scheduling based on provider and departmental requirements.
- Maintain accurate and confidential patient information within electronic medical record (EMR) systems.
- Verify insurance coverage, eligibility, and patient financial responsibilities.
- Educated patients on billing, payment options, insurance requirements, and financial obligations to enhance understanding and compliance.
- Coordinate with clinical and administrative teams to support efficient patient flow and continuity of care.
- Responded to patient inquiries regarding appointments, insurance, billing, and healthcare services to provide clarity and support.
- Maintain strict compliance with HIPAA privacy and confidentiality requirements.
- Demonstrate professionalism and empathy when assisting patients in a hospital healthcare environment.
TRAINING MANAGER
Chick-fil-A
08.2023 - 07.2024
- Trained and coached employees on organizational policies, procedures, safety standards, and service expectations.
- Developed and delivered structured training materials and onboarding programs.
- Coordinated training schedules and monitored completion of required certifications.
- Evaluated employee performance and provided ongoing coaching and development.
- Demonstrated strong communication, organization, leadership, and team-building abilities.
- Maintained accurate training documentation and employee records.
ASSISTANT STORE MANAGER
Various Retail & Food Service Locations
01.2014 - 12.2023
- Managed daily operations while maintaining a professional, organized, and customer-focused environment.
- Supervised, trained, and supported employees to ensure consistent adherence to policies and procedures.
- Maintained accurate records, inventory, financial transactions, and operational documentation.
- Resolved customer concerns using effective communication and conflict-resolution skills.
- Demonstrated strong organizational skills while managing multiple priorities in fast-paced environments.
- Developed leadership, communication, problem-solving, and team-coordination skills transferable to healthcare settings.
TECHNICAL SUPPORT REPRESENTATIVE
State Farm
04.2022 - 10.2022
- Provided technical assistance and problem resolution through telephone, email, and online communication channels.
- Documented customer interactions, issues, and resolutions within computerized support systems.
- Maintained accurate records while handling confidential customer information.
- Troubleshot software and application issues while following established procedures.
- Escalated complex issues to appropriate departments and maintained communication through resolution.
- Demonstrated strong computer literacy, documentation, communication, and problem-solving skills.
PATIENT ACCESS ASSOCIATE
OSF HealthCare
12.2020 - 08.2021
- Registered patients and accurately collected demographic, insurance, and financial information.
- Verified insurance eligibility and coverage prior to healthcare services.
- Scheduled patient appointments and maintained accurate electronic medical records.
- Assisted patients with billing questions, payment arrangements, and financial responsibilities.
- Collected co-payments and processed patient payments accurately.
- Communicated with clinical staff to coordinate patient admissions and discharges.
- Protected confidential patient information in accordance with HIPAA requirements.
- Provided compassionate customer service to patients and families in a healthcare environment.
- Assisted with patient mobility and wheelchair-related needs when required.
- Supported efficient patient flow and coordination between patients, clinical staff, and administrative departments.
Education
High School Diploma - Nursing Coursework
Southwestern Illinois College
Belleville, ILHIGH SCHOOL DIPLOMA - undefined
Belleville High School
Belleville, IL07-2012
Skills
- Patient Intake & Registration
- Vital Signs
- EKG Procedures
- Medical Terminology
- Anatomy & Physiology
- Patient History Documentation
- Electronic Medical Records (EMR/EHR)
- HIPAA & Patient Confidentiality
- Infection Control
- Medical Documentation
- Patient Scheduling
- Insurance Verification
- Referral Coordination
- Medical Billing & Coding
- CPT & ICD-10
- Revenue Cycle Management
- Patient Financial Counseling
- Healthcare Team Collaboration
- Patient Communication
- Medical Office Administration
- Clinical Documentation
- Appointment & Procedure Coordination
- Patient Mobility Assistance
- Medical Equipment Operation
- Outpatient & Hospital Environments
- Modernizing Medicine EHR
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Outlook
- Word Processing
- Database Systems
- Medical Office Software
- Patient Registration Systems
- Insurance Verification Systems
- Data Entry & 10-Key
- Computerized Documentation Systems
- Patient Care & Interaction
- Medical Administrative Support
- Clinical Office Support
- Health Insurance Knowledge
- Medical Billing
- CPT Coding
- ICD-10
- Patient Financial Services
- Confidentiality & HIPAA Compliance
- Communication & Interpersonal Skills
- Conflict De-escalation
- Team Collaboration
- Leadership & Training
- Attention to Detail
- Organization & Time Management
- Multitasking in Fast-Paced Environments
Certification
OSHA Safety Certification, April 2026 – April 2031, CPR Certification, Valid Driver's License
Timeline
PATIENT ACCESS REPRESENTATIVE
Mercy Health
07.2024 - Current
TRAINING MANAGER
Chick-fil-A
08.2023 - 07.2024
TECHNICAL SUPPORT REPRESENTATIVE
State Farm
04.2022 - 10.2022
PATIENT ACCESS ASSOCIATE
OSF HealthCare
12.2020 - 08.2021
ASSISTANT STORE MANAGER
Various Retail & Food Service Locations
01.2014 - 12.2023
HIGH SCHOOL DIPLOMA - undefined
Belleville High School
High School Diploma - Nursing Coursework
Southwestern Illinois College
Personal Information
Driving License: Valid Driver's License